Guest Experience Associate

1 month ago

Glendale, United States Arizona Cardinals Full time

Position: Associate, Guest Experience - Part Time/Non-Exempt

Department: Guest Experience

Reports to: Coordinator, Guest Experience

Location: State Farm Stadium (Glendale, AZ)

Format: In-person

Cardinals Organizational Summary:

The Arizona Cardinals Football Club is a professional football team within the National Football League (NFL). We compete in the National Football Conference (NFC) West division and call State Farm Stadium, in Glendale, Arizona, our home.

As one of the oldest pro football franchises in the U.S., the Club has established itself as a sport and cultural hallmark within Arizona, as well as a trailblazer for diversity, equity, inclusion, and belonging (DEIB) initiatives and firsts around the League. Our vision is to build a leading sports organization that competes for championships, drives business results, creates loyal fans, develops proud employees, and inspires hope in our community. We are relentless in our pursuit of greatness on and off the field, while positively impacting our people, our fans, and our community.

If you want to join an organization that values putting the team first, doing what is right, growing with positivity, valuing every voice, while driving performance, we would love for you to join our team. Learn more about the Arizona Cardinals and see what's happening here.

Summary:

The Arizona Cardinals Football Club is seeking individuals with a passion for guest experience & service. The primary responsibility of this position is to provide high-quality service to all guests within State Farm Stadium.

Primary Job Duties:

The Associate, Guest Experience, will have the daily responsibilities, without limitation, to include the following:

* Serve as a brand ambassador of the Arizona Cardinals Football Club, championing our organization
* Greet & welcome all fans who attend games and events, answering questions as they arise
* Embrace Cardinals service culture and treat all guest and associates with the utmost of respect and kindness
* Maintain up-to-date knowledge on all team and stadium information to effectively communicate with all guests
* Obtain complete knowledge and understanding of the guests' feedback
* Resolves guest complaints in a professional and efficient manner without unnecessarily referring guests to other team members - researching, offering solutions, multiple options, and strategies
* Follows through and feels ownership of guest feedback and requests
* You'll be responsible for creating a memorable experience that encompasses more than just being a transaction
* You'll be able to make a meaningful impact on guests' stays and create memorable experiences
* Setup, maintenance, and takedown of experience areas when required, maintaining a clean and organized area
* Other duties as assigned

Qualifications/Requirements:

* Education: High school diploma, or equivalent experience required, continuing education preferred
* Experience: 1-2 years of experience in guest support, client services, or equivalent experience
* Excellent customer service skills to interact with guests and address their needs
* Strong communication skills to convey information and recommendations effectively
* Bilingual language skills preferred
* Commitment to work ALL preseason, regular season, and playoff home games (nights, holidays, weekends, and weekdays may be included)
* Availability to work all ancillary events & Cardinals' events (Dates & Times TBD)
* Ability to effectively work in a fast-paced environment with multiple competing priorities that require strong time management, organization, and prioritization
* Highly motivated with a strong work ethic
* Collaborative and team-oriented
* Able to maintain confidential information
* Must complete all pre-employment forms and successfully pass a background check
* Must be able to stand and exert well-paced mobility for periods of up to eight (8) hours in length
* Ability to lift up to 20-30 pounds on a regular basis

The Arizona Cardinals Football Club is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.

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