Call Center Agent

3 weeks ago


Erie, United States UPMC Full time

**UPMC Hamot's Telecommunications department is seeking a part-time Telephone Operator to join their team The Telephone Operator will** answer incoming calls and facilitate inter and intra communication for the UPMC Hamot organization. Apply today to join a great team and grow your career with UPMC

**Responsibilities:**

+ Responds to emergency situations by following specific protocol including means such as overhead announcements, individual pager notification or phone calls and utilization of mass notification software.

+ Organizes communication between UPMC Hamot and regional hospitals to facilitate the patient transfer process while upholding the highest quality of patient care.

+ Provides service to the UPMC Hamot community, patients, families and staff, while protecting the integrity and confidentiality of all data and information through physical and electronic measures.Utilizes associated Call Center applications to facilitate inter and intra communication for the UPMC Hamot organization including call transfers, overhead announcements, facilitating patient transfers, after hours answering service, staff paging and centralized scheduling.

+ Functions as an answering service representative for multiple Specialty and Primary Care agencies to provide after hour call-out service and support, following specific protocol as provided by the physician office management.

+ Communicates all customer and staff complaints or concerns to the Call Center Supervisor/Coordinator or Lead Call Center Agent.

+ Responsible for inventory of special needs patient equipment by signing equipment in and out to hospital staff and keeping accurate records.

+ Functions as an answering service representative for multiple Specialty and Primary Care agencies to provide after hour call-out service and support, following specific protocol as provided by the physician office management.

+ High School graduate or equivalent.

+ Two years experience in a position with direct public contact providing customer service.

+ Independent thinker; excellent communication and negotiation skills; ability to collaborate with diverse departments in high pressure situations; working knowledge of medical terminology; must have computer skills.

+ 1 year of call center experience preferred. **Licensure, Certifications, and Clearances:**

+ Act 34

**UPMC is an Equal Opportunity Employer/Disability/Veteran**


  • Front Desk Agent

    3 weeks ago


    Erie, United States New Castle Hotels & Resorts Full time

    Position: Front Desk Agent Location: Erie, PA Front Desk Agent - Location: Hampton Inn Erie South (Upper Peach Street)How can there be a better job than helping an excited family start their vacation or a road weary traveler rest by checking them into a fresh, clean room? As a Front Desk Agent you are often the first person -- and last person -- a guest...

  • Front Desk Agent

    3 weeks ago


    Erie, United States New Castle Hotels LLC Full time

    Front Desk Agent - Location: Hampton Inn Erie South (Upper Peach Street) How can there be a better job than helping an excited family start their vacation or a road weary traveler rest by checking them into a fresh, clean room? As a Front Desk Agent you are often the first person -- and last person -- a guest speaks to so your genuine welcome and...

  • Front Desk Agent

    7 hours ago


    Erie, United States New Castle Hotels Full time

    Job Description Front Desk Agent - Location: Hampton Inn Erie South (Upper Peach Street)How can there be a better job than helping an excited family start their vacation or a road weary traveler rest by checking them into a fresh, clean room? As a Front Desk Agent you are often the first person -- and last person -- a guest speaks to so your genuine welcome...

  • Insurance Agent

    1 month ago


    Erie, United States Klutz Agency Full time

    Job DescriptionJob DescriptionAs an insurance agent at the Klutz Agency, you are committed to helping families and individuals protect what matters most. The Klutz Agency is consistently at the top of company production, duplicating our success with agents who plug into the mentorship and energy within our team.  Our agents are our #1 priority with a focus...


  • Erie, United States Northwest Bank Full time

    Description Thank you for your interest in employment at Northwest Bank! Submitting an application to this Talent Community allows your profile and resume to be reviewed by a Northwest Bank recruiter when a role becomes available at this Contact Center location. Applications will be accepted regardless of whether or not a current vacancy exists. Applicants...


  • Erie, United States Northwest LLC Full time

    Thank you for your interest in employment at Northwest Bank! Submitting an application to this Talent Community allows your profile and resume to be reviewed by a Northwest Bank recruiter when a role becomes available at this Contact Center location. Applications will be accepted regardless of whether or not a current vacancy exists. Applicants should also...


  • Erie, United States University of Pittsburgh Medical Center Full time

    Purpose: Responsible for the multiple monitoring and communications functions for the Public Safety and Facilities/Maintenance departments. Handles the facility work order system and related functions. Receives work order requests, issues work orders, monitors systems and alarms, receives telephone and radio calls and dispatches staff to routine and...


  • Erie, United States Kaeppel Consulting Full time

    Job DescriptionJob DescriptionKaeppel Consulting is looking for a "Customer Service Rep I/First Notice of Loss (FNOL) Representative I" to work for a client in the Insurance industry. The minimum requirements are a high school degree or combo of contact center, claims handling or office management clerical experience. We also look for a customer service...

  • Cisco Data Center

    9 hours ago


    Erie, United States Acuative Corporation Full time

    Job DescriptionJob DescriptionCisco Data Center & Route Switch Field Service TechnicianLooking for a position in Information Technology with some training offered? This is a full time benefits eligible position that includes a company vehicle, gas card for vehicle, inventory, and training. Paid training includes Cisco certifications for CCT Route Switch and...


  • Erie, United States Red Roof Inn Full time

    Job Description The Front Desk Representative is responsible for answering guest questions, properly resolving guest complaints, answering phones, filing paperwork, taking guest reservations, performing guest courtesy calls, obtaining accurate and correct guest information, and checking hotel guests in and out of the hotel. They are responsible for ensuring...


  • Erie, United States Disabled Veteran Solutions Full time

    Disabled Veteran Solutions is seeking experienced Inbound Customer Service Representatives to support government-based contracts in security, health and human services, and state benefits. At DVS, we pride ourselves in our excellent communication skills and are motivated to provide exceptional customer service. With this position, representatives will...


  • Erie, United States Red Roof Inns, Inc. Full time

    The Front Desk Representative is responsible for answering guest questions, properly resolving guest complaints, answering phones, filing paperwork, taking guest reservations, performing guest courtesy calls, obtaining accurate and correct guest information, and checking hotel guests in and out of the hotel. They are responsible for ensuring that every...


  • Erie, United States NAPA Management Services Corporation Full time

    Anesthesiologist opportunity to practice with a great team at UPMC Hamot, the regional referral hub in Erie, PA.ResponsibilitiesAssist in the directing and coordinating of activities in the Anesthesia DepartmentResponsible for the medical management of patients who are rendered unconscious and/or insensible to pain and emotional stress during surgery and...

  • Anesthesiologist, MD

    1 month ago


    Erie, United States NAPA Management Services Corporation Full time

    Anesthesiologist opportunity to practice with a great team at UPMC Hamot, the regional referral hub in Erie, PA.ResponsibilitiesAssist in the directing and coordinating of activities in the Anesthesia DepartmentResponsible for the medical management of patients who are rendered unconscious and/or insensible to pain and emotional stress during surgery and...

  • Remote Sales

    7 days ago


    Erie, United States The Mendicino Agency Full time

    Job DescriptionJob DescriptionInsurance BrokerWork remote from anywhere, part-time or full-time, set your own schedule, and build your own agency, with no limits on your income. Experience welcome not required. This is a 1099 independently contracted commission selling position. You will be selling life insurance products from the confort of your home, to...

  • General Psychiatrist

    3 weeks ago


    Erie, United States University of Pittsburgh Medical Center Full time

    UPMC Western Behavioral Health at Safe Harbor, located in Erie, Pennsylvania is seeking a general psychiatrist to join a well-established comprehensive, community behavioral health outpatient program. It's your opportunity to live in an affordable city on the water, in a family-friendly community with short commutes from many surrounding...


  • Erie, United States UPMC - Pittsburgh Medical Center Full time

    Job DescriptionDo you have a desire to advocate for individuals and their families of the Erie County Community?  Are you an individual with a human service field, mental health, or educational background? If so, we warmly invite you to apply to join our Service Coordination team at UPMC Safe Harbor!  The Service Coordinator I will provide case management...


  • Erie, United States UPMC - Pittsburgh Medical Center Full time

    Job DescriptionUPMC Home Health is hiring a Hospice Registered Nurse to join its team in Erie!This is a Full-Time position working mainly Monday-Friday, daylight shift. On-call shifts and rotating weekends/holidays are required.Join the team that’s providing the highest quality of home health care in our communities. With state-of-the-art safety protocols...


  • Erie, United States UPMC - Pittsburgh Medical Center Full time

    Job DescriptionUPMC Home Health is hiring a Hospice Registered Nurse to join its team in Erie!This is a Casual position working mainly daylight from 8AM- 4:30PM. On-call shifts and rotating weekends are required.Join the team that’s providing the highest quality of home health care in our communities. With state-of-the-art safety protocols and the support...

  • Host - PT

    3 weeks ago


    Erie, United States Travel America Petro - TA Operating, LLC Full time

    Theres never been a better time to join Travel. Centers of America! For more than 50 years, millions of professional truck drivers and motorists have called our travel centers home, depending on us daily for fuel, food, truck maintenance and essenti Host, Travel, Restaurant