Solar Activation Specialist

4 weeks ago

Sacramento, United States Sunnova Full time

Brief Description of Sunnova

Sunnova is a different kind of Power Company, offering solar and storage services to homeowners within the United States and its territories through our network of local solar dealers and solar standard community homebuilders. Our mission is powering energy independenceTM and changing the energy industry. At Sunnova, we believe in achieving more by working together; our diverse workforce allows an inclusive and innovative culture to power our long-term growth. Our people focus on thinking beyond traditional limits - and to do that, we need the creativity and energy of every person.

Come be a part of the fastest growing segment of the energy industry

The Solar Activations Specialist II Position

Sunnova Energy is searching for a Solar Activation Specialist II to be responsible for setting-up and monitoring wireless access points and devices, troubleshooting solar issues,and building a positive relationship with customers. To work in the Sunnova New Homes department. This role will be responsible for managing the project cycle and coordinating multiple residential PV projects from start to finish. The Solar Activations Specialist II will also serve as a liaison to construction managers, trade partners, and the Project Manager for assigned Communities.

Solar Activations Specialist II Responsibilities

* Providesqualitycustomerservice
* Trouble-shootssolarissuesinthefieldandresolveswithinthebestinterestofallparties
* Sets-upandconfigureswirelessaccesspoints
* Configuressolarmonitoringdevicetotheinternet
* PerformsallneededCat5/6andcoaxialcabling
* Utilizesanarrayofhandtoolsandtestequipment
* Performsorientationonsolarsystemmonitoring
* Collectsandreportscustomerexperienceswhileperformingduties
* Maintains positive homeowner relations; provides homeowner with knowledgeable, timely and professional service
* Keepsaccurateservicerequestlogsanddocumentationofallworkperformed.
* Demonstrates control and knowledge of workloads for Field operations team and identifies the need for staffing resources to Director of Operations in advance.
* Evaluates installer capacity and makes recommendations for work assignments.
* Provides quality customer service.
* Trouble-shoots solar issues in the field and resolves within the best interest of all parties.

Minimum Requirements

* Valid,unrestricted Motor Vehicle License
* High School degree or GED
* 4 years of customer service experience
* Experience with troubleshooting and procedures
* Experience setting up wireless networks,including PoEandWAP.
* CATV knowledge
* Ethernet wiring experience(Cat5e/6,routers,switches,patch panels)
* Minimum of 5 years solar installation or residential construction experience
* Basic understanding of Sunnova products and processes
* Knowledge of permit submittal process at local Jurisdictions
* Understanding of Solar and electrical codes and ability to deal with AHJ and City inspectors.
* Valid driver's license with clean motor vehicle record

Preferred Qualifications

* Ex: previous experience in energy is a plus
* Expert knowledge of Sunnova' s products

Additional Knowledge, Skills, and Abilities

* Self-starter working with minimal supervision, maintain own schedule,arrive on time
* Microsoft Office Suite knowledge (Excel,Outlook,Word)
* Excellent communication skills,verbal and written
* Familiarity with smartphones , tablets, smart TVs, and other Wi-Fi peripheral
* Strong organizational and interpersonal skills
* Able to effectively resolve confrontational situations,maintain objectivity in public relations, and accept constructive criticism.
* Detail-oriented, work well under pressure, capable of handling multiple tasks with simultaneous deadlines, and interacts positively with co-workers.
* Ability to identify, track and correct quality issues with installation partners
* General understanding of OSHA guidelines & internal reporting procedures
* Strong sense of urgency; ability to quickly reprioritize tasks as required with changing circumstances.
* Ability to work with multiple Departments within the company to meet deadlines.
* Ability to identify quality & safety issues and report effectively to superiors.
* General understanding of OSHA guidelines & internal reporting procedures

Working Conditions

* 75 - 100% Travel within assigned region

Location:

* Sacramento, CA
* Bay Area, CA

Benefits

Sunnova offers a generous employee reward package that includes:

* Comprehensive benefits, including medical, dental, vision, life insurance, healthcare flexible spending account, and 401(k) with employer match.
* Competitive compensation & annual bonus
* Paid time off, including 10 holidays and Paid Parental Leave
* Cell phone allowance for many roles
* Free access to onsite fitness center in Houston and/or discounted fitness memberships through health provider
* Complimentary garage parking in Houston

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