Manager, Retail Pharmacy Operations

1 month ago

Elkridge, United States Medstar Full time
General Summary of Position We are recruiting for a Manager Operations Pharmacy to help support and oversee our retail pharmacy locations throughout MedStar Health service area. Responsible for managing the day-to-day operations of multiple Pharmacies with specific focus in the areas of associate engagement, patient experience, and volume growth. Ensures the optimum performance of assigned MedStar Pharmacy teams through effective hiring, coaching, mentoring, and managing. Works in coordination with the Management Team to achieve companywide resource efficiencies, alignment of priorities, and achievement of established goals.
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Primary Duties and Responsibilities Adheres to regulatory guidelines in patient care, administration, human resources, and billing. Oversees regulations associated with the Board of Pharmacy, Department of Health, HIPAA, OSHA, EEOC, FMLA and all other state and federal regulatory agencies.Assists with the creation of operational policies and procedures as they relate to the provision, improvement, and standardization of pharmacy services across the Pharmacy chain. Provides ongoing training as new policies or procedures are implemented or updates are made and monitors for compliance.Determines cost effective equipment, supply, and service alternatives, coordinates with the hospitals for consistency of vendors, obtains quotes, and makes recommendations for purchases as needed.Promotes high levels of associate engagement through associate recognition programs, fostering a strong sense of team, encouraging wellness activities, and investing in associate development.Establishes and communicates the site staffing schedule with adequate advance notice for employees. Consistently modifies staffing levels to assure that the site is patient responsive but fiscally responsible. Adjusts staffing in accordance with fluctuating volume or associate callouts or absences.Provides oversight of daily pharmacy operations, directs workflow patterns, ensures daily responsibilities are carried out by assigned staff, monitors, and manages productivity, maintain appropriate and adequate inventory, and resolves issues requiring management intervention.Responsible for the selection, onboarding, training, supervision, and integration with the team for new associates, ensuring successful completion of 90-day probationary periods.
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Minimum Qualifications
Education
  • Bachelor's degree required

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Experience
  • 5-7 years management experience in a health care setting required
  • 2 years of multi-site management experience preferred

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Knowledge, Skills, and Abilities
  • Effective verbal and written communication, problem-solving, and independent judgment skills required.
  • Ability to work independently and part of a team.
  • Advanced computer skills and supervisor experience required.
  • Must be proficient in Microsoft Office.

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Why MedStar Health?
At MedStar Health, we understand that our ability to treat others well begins with how we treat each other. We work hard to foster an inclusive and positive environment where our associates feel valued, connected, and empowered. We live up to this promise through:
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  • Strong emphasis on teamwork - our associates feel connected to each other and our mission as an organization. In return, our effective team environment generates positive patient outcomes and high associate satisfaction ratings that exceed the national benchmark. \r
  • Strategic focus on equity, inclusion, & diversity - we are committed to equity for all people and communities. We continue to build a diverse and inclusive workplace where people feel a sense of belonging and the ability to contribute to equitable care delivery and improved community health outcomes at all levels of the organization. \r
  • Comprehensive total rewards package - including competitive pay, generous paid time off, great health and wellness benefits, retirement savings, education assistance, and so much more. \r
  • More career opportunities closer to home - as the largest healthcare provider in the Baltimore-Washington, D.C. region, there are countless opportunities to grow your career and fulfill your aspirations. \r
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About MedStar Health
MedStar Health is dedicated to providing the highest quality care for people in Maryland and the Washington, D.C., region, while advancing the practice of medicine through education, innovation, and research. Our team of 32,000 includes physicians, nurses, residents, fellows, and many other clinical and non-clinical associates working in a variety of settings across our health system, including 10 hospitals and more than 300 community-based locations, the largest home health provider in the region, and highly respected institutes dedicated to research and innovation. As the medical education and clinical partner of Georgetown University for more than 20 years, MedStar Health is dedicated not only to teaching the next generation of doctors, but also to the continuing education, professional development, and personal fulfillment of our whole team. Together, we use the best of our minds and the best of our hearts to serve our patients, those who care for them, and our communities. It's how we treat people.

MedStar Health is an Equal Opportunity (EO) Employer and assures equal opportunity for all applicants and employees. We hire people to work in different locations, and we comply with the federal, state and local laws governing each of those locations. MedStar Health makes all decisions regarding employment, including for example, hiring, transfer, promotion, compensation, benefit eligibility, discipline, and discharge without regard to any protected status, including race, color, creed, religion, national origin, citizenship status, sex, age, disability, veteran status, marital status, sexual orientation, gender identity or expression, political affiliations, or any other characteristic protected by federal, state or local EO laws. If you receive an offer of employment, it is MedStar Health's policy to hire its employees on an at-will basis, which means you or MedStar Health may terminate this relationship at any time, for any reason.

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