Maintenance Supervisor

3 weeks ago

Provo, United States Sundance Resort Full time

s u n d a n c e

Job Title: Maintenance Supervisor

Department: Maintenance

Reports To: Facilities Manager

Rate of Pay: DOE

Shift: Full-Time, Year Round Position

Flexible Hours, Some nights, weekends, holidays and special events are required based on business needs.

FLSA Status: Non-Exempt/Hourly

SUMMARY

Works closely with the Facilities Manager to create and maintain a safe, aesthetically pleasing, and operable property within the guidelines of the Resort's environmental commitment.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Maintains or coordinates maintenance of lodging units and resort.

Communicates project details and progress with Facilities Manager.

Maintains homeowner billing information for maintenance, invoices owners.

Assigns daily work orders to maintenance staff.

Maintains all information for maintenance account payable vendors including coding of invoices, posting of invoices and other duties as assigned.

Communicates and coordinates with Accounting Department.

Coordinates room availability with Reservations.

Responds to maintenance requests reported by Housekeeping and other resort staff in a timely manner.

Answers phones.

Answers maintenance questions of homeowners, resort management and staff.

Schedules work orders.

Ensures work orders are complete in a timely manner.

Type, mail, copy, log, and file correspondence.

Assists Facilities Manager with homeowner inventory, and month end billing.

Monitors staff performance.

Executes staff training as directed by Facilities Manager.

Performs all duties of a Maintenance Technician as needed.

Supports the recycling program.

Enforces and complies with no-idle policy for Sundance vehicles.

Educates staff on the Resort's environmental commitment to strengthen the culture in the Maintenance department.

ALL SUNDANCE REPRESENTATIVES ARE EXPECTED TO:

Embrace and promote all facets of the Sundance Guiding Principles: vision, mission, service standards, and values.

Exhibit job and product knowledge to accurately support and promote all Sundance departments, amenities and programming ventures.

Be flexible to meet business demands, work well under pressure, meet deadlines, and manage time appropriately.

Work with a broad based constituency and provide excellent service to all internal and external guests.

Demonstrate cooperative behavior with colleagues and supervisors.

Keep information confidential as directed in the confidentiality agreement.

Support and comply with all Sundance policies, procedures, and standards.

Protect Sundance assets.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must know how to trouble shoot and repair commercial cooking equipment, be able to perform basic AC/DC repairs, Carpentry and plumbing skills a must. Show good leadership.

MANAGEMENT SKILLS

Financial management and accountability including preparation and adherence to departmental budget and willingness to implement improvements to achieve the financial goals of Sundance Partners, LTD.

Ability to manage change effectively.

Ability to conceptualize and implement the Sundance guiding principles.

Provide leadership to position Sundance to achieve its vision.

Communicate goals and objectives in a manner which inspires employees to live and apply the guiding principles.

Clear concise written and verbal communication skills.

Ability to sell concepts and ideas to management, peers, and employees.

Build morale and spirit.

Instill a guest service attitude in all employees.

Instill a "can-do" attitude in all employees.

Excellent time management skills.

Follow, support and enforce company policies and procedures.

Excellent problem resolution skills.

Assume responsibility and accountability for self and employees.

Ability to quickly evaluate alternatives and decide on a plan of action.

Think creatively.

EDUCATION and/or EXPERIENCE

High school diploma or general education degree (GED).5+ years related experience and/or training; or equivalent combination of education and experience. Extensive knowledge of all hand tools, including power tools. Extensive knowledge of HVAC. Trouble shooting electrical problems. Must know commercial cooking equipment repair. Dry walling, painting, staining, framing and carpentry skills. Must know plumbing and trouble-shooting propane distribution problems. Extensive knowledge of boilers and radiant heating. Building Construction, ability to read Blue Prints. Strong accounting skills. Must have strong organizational skills and maintenance background. 2 yrs. Supervisory experience preferred.

TECHNICAL/COMPUTER SKILLS

Type a minimum of 20-30 words per minute. Must be proficient in word processing, spreadsheets, internet navigation and electronic mail. Knowledge of Quickbooks, SMS, and Guestware helpful. Must be proficient in 2-way radio communication.

CERTIFICATIONS, LICENSES, REGISTRATIONS

Any professional skilled trade licensing or certifications helpful.

LANGUAGE SKILLS

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Be able to speak effectively before groups. Strong inner personal skills

MATHEMATICAL SKILLS

Ability to calculate figures and amounts, such as discounts, interest, percentages. Ability to apply concepts of basic Math.

REASONING ABILITY

Ability to apply common sense understanding to carry out instructions furnished in written, oral and diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to lift 50 pounds or more. Must be able to work in all kinds of environments, cold, hot, snowy, rain, dust, mud.

While performing the duties of this job, the employee is regularly exposed to wet and/or humid conditions; moving mechanical parts; high, precarious places; outside weather conditions; extreme cold; extreme heat; risk of electrical shock; and vibration. The employee is occasionally exposed to fumes or airborne particles and toxic or caustic chemicals. The noise level in the work environment is usually moderate and occasionally loud.

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