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Porter 2 (Full Time)

4 months ago

Pebble Beach, United States Pebble Beach Resorts Full time

Company Background:

For over a century, friends and family, celebrities and athletes, world travelers and locals alike, have flocked to Pebble Beach Resorts. This stunning slice of Californias Monterey Peninsula is a wondrous place that we are proud to share. Pebble Beach Company, located in Pebble Beach, California, owns and operates the world-famous Pebble Beach Resorts, including The Lodge at Pebble Beach, The Inn at Spanish Bay and Casa Palmero at Pebble Beach. The company also operates five renowned golf courses: Pebble Beach Golf Links, Spyglass Hill Golf Course, The Links at Spanish Bay, Del Monte Golf Course and The Hay.

Its other famed properties include scenic 17-Mile Drive, The Spa at Pebble Beach, Pebble Beach Golf Academy & Practice Facility and Pebble Beach Equestrian Center. It annually hosts premier events such as the Pebble Beach Concours dElegance, AT&T Pebble Beach Pro-Am, TaylorMade Pebble Beach Invitational, Pebble Beach Food & Wine and PURE Insurance Championship Impacting First Tee.

Job Summary:

The Porter 2 facilitates the guest arrival and departure experience by handling luggage, greeting guests, parking cars, and showing guests to their rooms. Provide a 5 Star level of service for the guests at all times. Good driving record, polished manners and interpersonal skills required. Able to lift safely and give clear directions required. Must be able to perform physical work, including heavy lifting for entire shift.

Essential Duties & Responsibilities:

* Assist guests with arrival and departure.
* Assist guests with storage, loading, unloading, and safe handling of luggage.
* Transport guests and luggage to and from the guest rooms.
* Direct parking and traffic at the front entrance of the hotel, to ensure safety, security, and a five-star guest service experience.
* Open and close the front doors of the hotel as guests pass through.
* Greet guests in accordance with the 15-10-5 standard.
* Use guest names and recognize return guests, whenever possible.
* Answer questions and provide information on daily functions taking place at the resort.
* Suggest and recommend our services (i.e. spa facilities, retail stores) and our food and beverage outlets (i.e. restaurants, bars).
* Clean, maintain and ensure good repair and appearance of the bell carts.
* Assist manager on duty in an emergency.
* Make deliveries to rooms, including packages, laundry, and messages.
* Comply with all Pebble Beach Company safety and health policies and procedures.
* Valet park cars in a quick and efficient manner (i.e. running to the parked vehicle and/or running from the parked vehicle back to the front of the hotel.)
* Return to a posted position when ready for the next task.

Absolutely Required Skills:

* Excellent communication skills.
* Valid California driver's license and current DMV report required with 2 points or less.
* Minimum 21 years of age required.

Desired Skills:

* Some front of the house hotel experience preferred.
* High School Diploma or equivalent preferred.

Why work for Pebble Beach Company:

* Competitive Pay: $16.00/hour plus service charges.
* Benefits. Benefits are provided by the Unite Here Union* and include health and retirement.
* We encourage YOU to be our guest. You will receive discounts at all Pebble Beach restaurants, retail shops, and our Forbes Five Star Spa. In addition, Hotel discounts are also available during select seasons.
* Play our world-famous golf courses Enjoy our Employee Golf Privileges including Employee Tee Times, Tournaments, and Company Club.
* Grow your career with Pebble Beach. We provide opportunities for ongoing learning and development, as well as promotions and transfers to advance your career.
* Lunch is on us. Enjoy a complimentary meal during your shift in our Employee Dining Room.