Service Advisor
4 weeks ago
essential functions:
- Answers service phones and schedules appointments, as needed
- Greets customers that come into the dealership and inquires as to the reason for their visit
- Determines necessary services by listening to the customer’s description of concerns
- Verifies warranty and service contract coverage and explains provisions and exclusions
- Provides cost estimates
- Prepares a work order with specific details and assigns it to a technician
- Maintains customer rapport by answering questions regarding condition of the vehicle, wait time, work completed, and cost
- Maintains service records
- Enters customer’s information in to the dealership database, prints out invoices, and processes customer payments.
company-wide expectations:
- Remain drug and alcohol free while on Company premises and within the scope of duty
- Understand and comply with all Sanco Enterprises policies and procedures
- Observe safety and security policies and procedures and use equipment and materials accordingly
- Duties may be added, deleted, or modified at any time, at the discretion of management, via written, verbal, formal, or informal means
core competencies:
The strategic skills listed below are needed to perform the job satisfactorily.
- Problem Solving – identifies and resolves problems in a timely manner, gathers and analyzes information skillfully and maintains necessary communication
- Interpersonal Skills – maintains open communication with fellow employees, supervision, and management, remains open to others’ ideas and exhibits willingness to try new things
- Planning/Organizing – prioritizes and plan work activities and uses time efficiently
- Quality Control – demonstrates accuracy and thoroughness and monitors own work to ensure quality
- Adaptability – adapts to changes in the work environment, manages competing demands and is able to deal with frequent change, delays, or unexpected events
- Dependability – consistently at work and on time, follows instructions, responds to management direction and solicits feedback to improve performance
- Professionalism – maintains a professional appearance and attitude at all times
knowledge, education and/or experience:
- Requires a high school diploma or equivalent
- Transportation refrigeration product knowledge is a plus
skills:
- Basic computer skills
- Exceptional telephone etiquette skills
- Strong customer service skills
- Strong organizational skills
abilities:
- Apply good judgment in recognizing scope of authority
- Able to read and interpret billing statements and work orders
- Communicate clearly and effectively
working conditions:
- This job operates in a parts store/repair shop environment
- This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines
Powered by JazzHR
-
Service Advisor/Counter Sales
2 months ago
Springfield, United States Midas Auto Service - JC Full timeJob DescriptionJob DescriptionThe job duties of an Auto Service Advisor may include:Greeting customers and scheduling service appointmentsCataloging customers concerns and commentsWriting service orders and descriptions of problems and repairsTranslating customers repair problems into standard repair terminologyExplaining repairs to customersTest-driving...
-
Service Advisor
2 weeks ago
Springfield, United States Plaza Tire Service Full timeOverview: Join the winning team at Plaza Tire Service! In business since 1963, Plaza Tire Service has 75 locations across Missouri, Illinois, Kentucky, and NW Arkansas. We are a growing business and a leader in our industry. Plaza Tire Service is big enough for you to make a career and small enough to care that you do.We're seeking a Sales and Service...
-
Service Advisor
2 weeks ago
Springfield, United States Plaza Tire Service Full timeOverview: Join the winning team at Plaza Tire Service! In business since 1963, Plaza Tire Service has 75 locations across Missouri, Illinois, Kentucky, and NW Arkansas. We are a growing business and a leader in our industry. Plaza Tire Service is big enough for you to make a career and small enough to care that you do.We're seeking a Sales and Service...
-
Service Advisor
2 weeks ago
Springfield, United States Plaza Tire Service Full timeOverview: Join the winning team at Plaza Tire Service! In business since 1963, Plaza Tire Service has 75 locations across Missouri, Illinois, Kentucky, and NW Arkansas. We are a growing business and a leader in our industry. Plaza Tire Service is big enough for you to make a career and small enough to care that you do.We're seeking a Sales and Service...
-
Service Advisor
2 weeks ago
Springfield, United States Plaza Tire Service Full timeOverview: Join the winning team at Plaza Tire Service! In business since 1963, Plaza Tire Service has 75 locations across Missouri, Illinois, Kentucky, and NW Arkansas. We are a growing business and a leader in our industry. Plaza Tire Service is big enough for you to make a career and small enough to care that you do.We're seeking a Sales and Service...
-
Service Advisor
2 weeks ago
Springfield, United States Plaza Tire Service Full timeOverview: Join the winning team at Plaza Tire Service! In business since 1963, Plaza Tire Service has 75 locations across Missouri, Illinois, Kentucky, and NW Arkansas. We are a growing business and a leader in our industry. Plaza Tire Service is big enough for you to make a career and small enough to care that you do.We're seeking a Sales and Service...
-
Service Advisor
1 month ago
Springfield, United States Berkshire Hathaway Automotive, Inc. Full timeCustomer Service Excellence: Provide exceptional customer service by actively listening to customer concerns, addressing inquiries, and ensuring a seamless service experience. Vehicle Diagnostics: Work closely with customers to accurately identify ve Service Advisor, Customer Service, Advisor, Retail, Vehicle
-
Service Advisor
1 month ago
Springfield, United States Berkshire Hathaway Automotive Full timeSkilled Service Advisor Reliable Chevrolet Springfield Mo Reliable Chevrolet, one of the leading automotive dealerships in Springfield Mo, is seeking a skilled and motivated Service Advisor to join our dynamic team. If you are passionate about automobiles, customer service, and enjoy working in a fast-paced environment, we want to hear from you! Key...
-
Service Advisor
2 weeks ago
Springfield, United States Berkshire Hathaway Automotive Full timeSkilled Service Advisor Reliable Chevrolet Springfield Mo Reliable Chevrolet, one of the leading automotive dealerships in Springfield Mo, is seeking a skilled and motivated Service Advisor to join our dynamic team. If you are passionate about automobiles, customer service, and enjoy working in a fast-paced environment, we want to hear from you! Key...
-
Service Advisor
1 week ago
Springfield, United States Plaza Tire Service Careers Full timeOverview: Join the winning team at Plaza Tire Service! In business since 1963, Plaza Tire Service has 75 locations across Missouri, Illinois, Kentucky, and NW Arkansas. We are a growing business and a leader in our industry. Plaza Tire Service is big enough for you to make a career and small enough to care that you do.We're seeking a Sales and Service...
-
Service Advisor
3 weeks ago
Springfield, United States SVG Springfield Buick GMC Full timeJob DescriptionJob DescriptionJob Summary: We are looking for a Service Writer to join our team! The right candidate will have automotive service advisor experience and a valid driver's license. The day-to-day duties of this role include meeting with customers and determining their needs, providing excellent customer service, and overseeing quality...
-
Service Advisor
2 weeks ago
Springfield, United States SVG Springfield Buick GMC Full timeJob DescriptionJob DescriptionJob Summary: We are looking for a Service Writer to join our team! The right candidate will have automotive service advisor experience and a valid driver's license. The day-to-day duties of this role include meeting with customers and determining their needs, providing excellent customer service, and overseeing quality...
-
Service Advisor
2 months ago
Springfield, United States Reliable Chevrolet Springfield Full timeJob DescriptionJob Description Skilled Service Advisor Reliable Chevrolet Springfield MoReliable Chevrolet, one of the leading automotive dealerships in Springfield Mo, is seeking a skilled and motivated Service Advisor to join our dynamic team. If you are passionate about automobiles, customer service, and enjoy working in a fast-paced environment,...
-
Service Advisor
2 weeks ago
Springfield, United States Reliable Chevrolet Springfield Full timeJob DescriptionJob Description Skilled Service Advisor Reliable Chevrolet Springfield MoReliable Chevrolet, one of the leading automotive dealerships in Springfield Mo, is seeking a skilled and motivated Service Advisor to join our dynamic team. If you are passionate about automobiles, customer service, and enjoy working in a fast-paced environment,...
-
Service Advisor
1 week ago
Springfield, MO, United States Plaza Tire Service Full timeOverview: Join the winning team at Plaza Tire Service! In business since 1963, Plaza Tire Service has 75 locations across Missouri, Illinois, Kentucky, and NW Arkansas. We are a growing business and a leader in our industry. Plaza Tire Service is big enough for you to make a career and small enough to care that you do. We're seeking a Sales and...
-
Service Advisor
7 days ago
Springfield, MO, United States Plaza Tire Service Full timeOverview: Join the winning team at Plaza Tire Service! In business since 1963, Plaza Tire Service has 75 locations across Missouri, Illinois, Kentucky, and NW Arkansas. We are a growing business and a leader in our industry. Plaza Tire Service is big enough for you to make a career and small enough to care that you do. We're seeking a Sales and...
-
Service Advisor Automotive
2 months ago
Springfield, United States Complete Automotive Full timeJob DescriptionJob DescriptionJoin Our Team as an Automotive Service Advisor! Are you passionate about cars and customer service? Do you have a knack for solving problems and ensuring vehicles are in top-notch condition? We're looking for a skilled and enthusiastic Automotive Service Advisor to join our dynamic team.Position: Automotive Service...
-
Service Advisor Automotive
2 weeks ago
Springfield, United States Complete Automotive Full timeJob DescriptionJob DescriptionJoin Our Team as an Automotive Service Advisor! Are you passionate about cars and customer service? Do you have a knack for solving problems and ensuring vehicles are in top-notch condition? We're looking for a skilled and enthusiastic Automotive Service Advisor to join our dynamic team.Position: Automotive Service...
-
Automotive Service Advisor
2 weeks ago
Springfield, United States Sheehy Ford of Springfield Full time**This position is for an experienced service advisor!** **Sheehy Auto Stores is one of the country's Top 30 Private Dealer groups representing some of the industry's best brands with over 25 locations. Sheehy Auto Stores prides itself on finding the best team members, both experienced and new to the industry, who have that desire to achieve. If this sounds...
-
Service Advisor Automotive
4 weeks ago
Springfield, United States Complete Automotive Full timeJob DescriptionJob DescriptionBenefits:401(k) matchingBonus based on performanceCompany partiesCompetitive salaryDental insuranceEmployee discountsFree uniformsHealth insuranceOpportunity for advancementPaid time offSigning bonusVision insuranceJoin Our Team as an Automotive Service Advisor!Are you passionate about cars and customer service? Do you have a...
