Practice Associate II #Full Time
2 weeks ago
The Practice Associate II is responsible for the patient welcome experience functions, general administrative work, and scheduling and coordinating of surgical and in-office procedures and other specialty services in support of the day-to-day operations of practice and research patient care in the Department of OBGYN.
Job Responsibilities:
- Greet patients and visitors, answer telephone calls and coordinate & schedule appointments, procedures, and other specialty services/tests.
- Conduct pre-registration, check-in, check-out, appointments, and other related tasks.
- Obtain all required registration and intake information from patients; verify and/or update any new insurance or other information in Epic; obtain prior authorizations and referrals for visits and tests and verify eligibility for services; accurately indicate arrivals, no-shows, reschedules, and physician cancellations in Epic; collect all time-of-service and past due payments.
- Manage and review physician's schedule to ensure all authorizations and pre-certifications for office visits and procedures are obtained.
- Review patient's registration and insurance for accuracy. Contact patients as needed to update missing information and prescreen patients.
- Assist with coordination of care to other specialties and appointments.
- Verify patient insurance eligibility and benefits as needed.
- Conduct all pre-determination, authorization, and pre-certification. Manage these processes and documentation closely to ensure no scheduling delays.
- Maintain follow up on projects/reports and inform physicians and managers of critical situations or changes.
- Perform administrative duties as it pertains to practice or specialty.
- Manage all assigned Epic work queues. Assist others with backlog or increased volume activity.
- Follow end-of-day closing procedures.
- Other duties as assigned.
Job Qualifications:
- High school diploma or equivalency is required.
- A minimum of 3 years' experience in a medical office environment with knowledge of medical terminology and surgical scheduling is required.
- Candidate must demonstrate strong customer service orientation and the ability to deliver consistent exceptional service while demonstrating tact, respect and sensitivity.
- Candidate must be organized and be able to manage a demanding workload and moderately complex cases in an accurate and timely manner.
- Candidate must demonstrate excellent verbal and written communication skills.
- Working proficiency in Microsoft Office (Word and Excel) or similar software is required, and an ability and willingness to learn new systems and programs.
- Prior experience in Epic/EHR is preferred.
- Prior experience in an OBGYN office setting is preferred.
Hourly Rate Ranges: $23.32 - $28.13
Note: Our salary offers will fall within these ranges based on a variety of factors, including but not limited to experience, skill set, training and education.
61st Street Service Corporation
At 61st Street Service Corporation we are committed to providing our client with excellent customer service while maintaining a productive environment for all employees. The Service Corporation offers a competitive comprehensive Benefit package to eligible employees; including Healthcare and various other benefits including Paid Time off to promote a healthy lifestyle.
We are an equal employment opportunity employer and we adhere to all requirements of all applicable federal, state, and local civil rights laws.
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