Home Care Scheduling Coordinator

2 weeks ago

Buffalo, United States AccordCare, LLC Full time

AccordCare and our family of brands is a premier in-home personal care company providing services to people of all ages and levels of need. A better quality of care comes from exceptional caregivers and AccordCare only hires the best AccordCare is an employee-friendly company. We focus on our employees to ensure they have a healthy work and life balance. Our employees become our family, and through excellent training and support, they are ready to serve our clients with a fresh perspective on successful aging.

Schedule: 9 a.m. - 5 p.m. Monday - Friday

POSITION SUMMARY

The Scheduler/Care Coordinator is responsible for overseeing the day to day operations of the scheduling department. The Scheduler is responsible for scheduling and coordinating of all field caregivers and nurses to meet the scheduled needs of the clients. The Scheduler supervises the regional On-Call operations to ensure client/employee needs are met evenings and weekends. The Scheduler also supervises all Aide and LPN's for the region to ensure unmet schedule needs are minimized.

The Scheduler/Care Coordinator ensures client/family complaints regarding scheduling or On-Call support are adequately addressed and resolved. The Scheduler/Care Coordinator works with Human Resources to ensure all non-clinical performance issues of field employees are addressed through the Company's progressive disciplinary process.

Works collaboratively with clinical leadership, operational leadership, HR, Recruiting, and Payroll/Billing to ensure the care coordination department meets the regional needs of the organization. Develops and maintains working relationships with Company staff at all levels in order to coordinate services and programs across departmental lines and across multi-state locations; Performs related responsibilities as required.

JOB RESPONSIBILITIES

* Supervises the field staff, including schedule management, to minimize unscheduled shifts, limit/prevent overtime, and ensure timely admission of referrals.
* Supervises the On-Call Care Coordinators and RN working evenings/weekends to address client/employee issues during non-traditional business hours.
* Directly manages and oversees the coordination of new admissions to ensure timely referral-to-admission conversion. Ensures operational leaders and sales employees are kept informed on all activities impacting admission.
* Receives, investigates, and resolves client complaints related to scheduling.
* Communicates recruiting needs to the Recruiting Department and participates in recruitment, hiring and orientation activities including interviewing potential field staff and participating in orientation.
* Ensures all field employees receive progressive disciplinary action for non-clinical performance issues as necessary.
* Ensures caregiver/nurse schedules are coordinated to promote consistency for clients, minimize overtime, limit incentives, and puts cost controls in place to ensure client needs are met within budget.
* Manages/oversees mass communication with regional field employees to engage employees and communicate pertinent information.
* Ensures effective and efficient communication between the Care Coordination department and service location leadership, clinical leadership, and recruiting.
* Coordinates and collaborates with clinical team to ensure staffing assignments are optimized for patient care delivery.
* May be required to work a flexible schedule, including nights and weekends, as required to resolve escalated scheduling issues.
* Other duties as assigned.

REQUIRED EXPERIENCE, EDUCATION, SKILLS & ABILITIES

* Minimum 3 years of progressive homecare or health care experience including staffing, employee relations, recruitment required.
* Previous supervisor experience preferred.
* Bachelors degree required.
* Bilingual Spanish speaking is preferred.
* Strong written and oral communications; and ability to work with a wide range of constituencies in a diverse environment.
* Skilled at coaching employees at all levels within the organization.
* Excellent computer skills, including ability to operate in an EMR, send/receive email communications, and review/analyze spreadsheet data.
* Excellent coaching and interpersonal skills with the ability to build trust and establish and maintain effective working relationships. Must be a team-player. Must have ability to motivate and develop staff.
* Ability to handle confidential documents and sensitive information professionally.
* Ability to work effectively in a fast-paced work setting using technology-based programs and platforms; perform simple accounting procedures; and maintain effective recordkeeping system.
* Experience serving as a mediator and recommending and applying interventions to resolve employee disagreements, conflicts, or misunderstandings.
* Skilled at investigating and resolving employee/client relations issues including gathering and analyzing documentation, meeting with employees and supervisors, and recommending potential solutions.
* Ability to handle multiple projects, changing priorities and frequent heavy workloads which may require work outside of normal business hours.
* Must have exemplary organizational and time management skills.

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