Customer Service Coordinator

2 days ago

Baltimore, United States Landers Appliance Full time
Join the Team at Landers Appliance as a Full-Time Customer Service Coordinator

PERKS


  • Work for an employer who cares about YOU
  • Flexible work arrangements to fit your life
  • Various opportunities for career development and advancement
  • Our mission is to deliver "Honest, Reasonable, & Reliable" service in every interaction
  • Enjoy your birthday with a day off, celebrate company holidays, and receive two weeks of paid time off in your first year. From the second year onwards, this increases to three weeks. Plus, partake in our company dinners and events.
  • Health benefits including medical, dental, and vision. We offer a range of health insurance plans with the company covering a substantial portion of the employee's premium, depending on the plan chosen. Dependent coverage is available at an additional cost, providing flexible options to suit your needs.
  • 401k enrollment with a 4% employer match plus company results based end of year profit sharing
  • Competitive compensation: $18 - 20+ per hour depending on experience

 At Landers Appliance, we value our team and are committed to investing in your career growth. As a Customer Service Coordinator, you'll play a crucial role in providing exceptional, high-quality customer service to our customers.

This is the ideal position for you if you are a self-motivated individual with exceptional customer service skills, have experience in troubleshooting customer issues, and possess excellent time management skills with the ability to meet deadlines. As our Customer Service Coordinator, you will work in an environment where your success is our top priority. You must have excellent verbal and written communication skills and be able to effectively communicate with supervisors, other employees, and customers.

Key Responsibilities:

  • Scheduling and Dispatching: 
    • Schedule and dispatch service and installation appointments via phone, email, and webchat
    • Ensure technicians are efficiently scheduled and dispatched to customer locations
    • Communicate appointment details with customers and technicians to ensure appointments are kept and any changes are communicated promptly
  • Customer Service: 
    • Provide exceptional customer service to ensure customer satisfaction
    • Efficiently communicate with customers to resolve issues and answer any questions they may have
    • Work with other department employees to resolve customer issues in a timely and effective manner
  • Administrative Tasks: 
    • Coordinate with the Sales department to address customer concerns and order new inventory as needed
    • Perform other administrative tasks as required
 Job Requirements:


  • Customer Service and Administrative Experience: 
    • Proven experience in customer service and administrative tasks
    • Ability to prioritize and handle multiple tasks effectively
  • Computer and Typing Skills: 
    • Proficient in Microsoft applications, including Word, Excel, and Outlook
    • Comfortable working with computer software and technology
    • Ability to type 50+ corrected words per minute
  • Verbal and Written Communication Skills: 
    • Strong verbal and written communication skills
    • Ability to communicate clearly and effectively with customers and other department employees
  • Embrace and Promote Company Vision: 
    • Passion for providing exceptional customer service
    • Ability to promote the company's vision and values
  • Availability: 
    • Available to work Monday-Friday 8am-5pm
About Us:
Landers Appliance is a family-owned business that has been providing appliance service and sales in the Baltimore region for almost 40 years. We are dedicated to delivering "Honest, Reasonable, & Reliable" service and have cultivated a culture that reflects this in every employee-customer interaction.

If you are looking for a supportive and rewarding work environment with opportunities for growth, apply today and our hiring manager will follow up with you

This business is independently owned and operated. Your application will go directly to the independent business, and all hiring decisions will be made by the management of said business. All inquiries about employment at this location should be made directly to the location, and not to the United Appliance Servicers Association.

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