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Front Desk Manager

1 month ago

Sedona, United States Remington Full time
Job Description

What you will be doing

  • Anticipate guest needs, respond promptly and acknowledge all guests, maintaining positive guest relations at all times. Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel.
  • Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators.
  • Resolve guest complaints, ensuring guest satisfaction in each interaction. Manage guest resolution process to include investigation of situation and creative problem solving to ensure guest is satisfied with outcome.
  • Accurately manage and operate the MICROS system at the front office, including all daily transactions and those which are not performed often.

Location Description

1200 West Highway 89A, Sedona, Arizona, 86336

Sky Rock Sedona is situated in the midst of the breathtaking red rock landscape. All guest rooms public spaces echo the Sedona mountain-scape and include subtle influences from neighboring Native American tribes. Relax at our terrace seating areas with welcoming fire pits, or grab a drink and small bites at our Sky Rock Lounge. Experience scenic views around every corner and enjoy the best of Arizona, only a few steps away.

Requirements

What we are looking for

  • High work ethic, self-initiative, independent judgment
  • May be required to work varying schedules to reflect the business needs of the property
  • Focus and maintain attention to tasks, and complete work assignments on time despite frequent interruptions
  • Someone who enjoys working as and being part of a team that provides great experiences for our Guests

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