Customer Relations Representative
4 days ago
- Simple IRA
- Bonus based on performance
- Competitive salary
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
ABOUT OUR AGENCY:
Our agency has been proudly serving the community for 16 years, supported by a dedicated team of 7 full-time professionals. We believe in investing in our team’s future, offering a retirement plan with a 4% match (vested immediately) and $3,000 annually for health benefits.
We take pride in fostering growth and development—three of our former team members have gone on to open their own State Farm agencies, a testament to our commitment to mentorship and success. If you're looking for a workplace where you can thrive both personally and professionally, we’d love to welcome you to our team
ROLE DESCRIPTION:
As a Customer Relations Representative - State Farm Agent Team Member with Robert Elbogen - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
- Manage customer inquiries and resolve issues.
- Maintain client records and update information as needed.
- Assist with customer retention strategies.
- Coordinate with other departments to ensure customer satisfaction.
- Strong communication and problem-solving skills.
- Experience in customer service preferred.
- Ability to handle high-stress situations calmly.
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