Meeter Greeter

Job Description:

* Meets/greets customers and assists customers with the application process (on-line and paper) and navigating through the self-service lobby.
* Ensures lobby equipment (example: copier, phone, and fax) and forms are operationally available to customers throughout the day.
* Answers general inquiry questions related to program requirements, application processing, case status, and benefit information.
* Logs customer into computer-based system for data collection and customer service resolution; follows established procedures to escalate complex customer inquiries to ensure resolution.
* Educates customers on community partners and the benefit/features of my ACCESS Account including account set-up, password resets.
* Assists customers with referrals to other agencies and community resources.
* Monitors lobby traffic flow and notifies supervisor of any issues.
* Completes client registration clearances (CRAD) as needed.
* Requests all additional information/verification required to establish or continue eligibility for public assistance programs according to Department procedures.
* Ensures electronic case records are documented thoroughly and properly as required by Department procedures.
* Processes incoming and outgoing mail and scanning documents into the appropriate electronic file.
* Performs special work assignments and other related work/duties as required or assigned.
* Maintains and develops professional knowledge and skills by participating in supervisory performance conferences, staff meetings, mandatory training, and workshops as assigned or required.

Skills/Knowledge :

* Knowledge of the principles and techniques of effective communication.
* Knowledge of office procedures and practices.
* Knowledge of basic arithmetic.
* Ability to deal with the public in a tactful, courteous and effective manner.
* Ability to speak clearly and correctly.
* Ability to listen effectively.
* Ability to record and evaluate data relating to applicant employment or assistance for health care or community services.
* Ability to understand and apply applicable rules, regulations, policies and procedures relating to applicant employment or assistance for health care or community services.
* Ability to review data for accuracy and completeness.
* Ability to organize and maintain filing systems.
* Ability to perform basic arithmetical calculations.
* Ability to plan, organize and coordinate work assignments.
* Ability to communicate effectively.
* Ability to establish and maintain effective working relationships with others.

Skills:

* Must be bi-lingual (English/Spanish)