Office Representative

1 month ago


Ithaca, United States Zach Clark - State Farm Agent Full time
ROLE DESCRIPTION:
Love taking care of people? We are looking for the next: "Jake (or Jackie) from State Farm". Your day would consist of assisting customers with policy changes, billing inquiries, claims submissions as well as using a needs-based review process to educate customers about their insurance. 

RESPONSIBILITIES:
  • Establish customer relationships and follow up with customers, as needed.
  • Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Use a customer-focused, needs-based review process to educate customers about insurance options.

QUALIFICATIONS:
  • Excellent communication skills - written, verbal, and listening
    Highly organized and detail-oriented
  • Experience in sales preferred
  • Able to work in and manage a team environment

BENEFITS:
  • Paid time off (holidays and personal/sick days)
  • Salary plus commission/bonus
  • Growth potential/opportunities for advancement within my agency
  • Profit sharing



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