See more Collapse

Guest Service Associate

2 months ago

Austin, United States Sprinkles Full time

As a Guest Service Associates at Sprinkles, you'll be the point of contact for our guests calling through the hotline, ensuring they receive exceptional service and assistance. You will handle including calls and emails, process orders, address guest inquiries and concerns, and promote our sweet treats This role is perfect for candidates with a background in hospitality or restaurants that have passion for making memorable guest experiences. This is a fully remote, part-time requiring 3 shifts a week with weekends required. You must reside in one of the following states to be considered: Florida, Texas, Nevada, California, Illinois, DC, Arizona, Colorado, Washington State, or New York.

Perks of Working with Sprinkles:

* Positive workplace culture
* DailyPay- flexible pay options
* Referral Bonus Program - earn extra money while working with friends
* Free Cupcakes
* Closed on Thanksgiving & Christmas
* Various development and growth opportunities with defined career path
* Make a positive impact - Sprinkles partners with several charities and community organizations

Responsibilities:

* Answer an average of 30-60 calls per day (60-100 call per day during holidays) a positive, enthusiastic, and professional attitude always.
* Address guest inquiries, concerns, and feedback in a timely and courteous manner, directing to appropriate bakeries or departments, when needed.
* Promptly respond to guest emails, ensuring the issues are addressed and information is effectively communicated to the bakery team for resolution.
* Promote Sprinkles products and promotions to guests, upselling and cross-selling when appropriate.
* Act as a liaison between bakeries and guests for custom and catering orders.
* Handle guest complaints and resolve issues with empathy and urgency, escalating to management when necessary.
* Utilize our online payment system to process payments and facilitate returns and other transactions for guests, both online and over the phone.
* Perform other duties as assigned to support the overall success of the organization.

Skills & Knowledge:

* 1+ years of prior experience in hospitality, restaurant, or similar industries
* Excellent communication skills, both written and verbal
* Committed to providing exceptional guest service
* Display an upbeat and confident demeanor, maintaining composure during challenging guest interactions.
* Demonstrate strong problem-solving skills, thinking creatively to meet guest needs.
* Proficiency in using computers and familiar with Microsoft Office Suite
* Prioritize tasks and multitask in a fast-paced environment
* Weekends availability (Saturday/ Sunday)

About Us:

Since 2005, Sprinkles has been committed to quality and innovation through on-demand Cupcake ATMs, seasonal cupcake flavors, and expanding our footprint with bakeries coast to coast. From our delicious cupcakes to our inclusive atmosphere, we strive to create moments of joy for our customers and our associates. Join our team for an exciting journey, where your contribution will be celebrated. Follow us on Instagram @sprinklescupcakes.

* Sprinkles uses E-Verify to confirm U.S. Employment eligibility. We are an equal opportunity employer.

We have other current jobs related to this field that you can find below

  • Guest Service Associate

    4 weeks ago

    Austin, United States Sprinkles Cupcakes Full time

    As a Guest Service Associates at Sprinkles, you’ll be the point of contact for our guests calling through the hotline, ensuring they receive exceptional service and assistance. You will handle including calls and emails, process orders, address guest inquiries and concerns, and promote our sweet treats! This role is perfect for candidates with a background...

  • Associate Director, Guest Services

    2 months ago

    Austin, United States haatx.com Full time

    **Associate Director, Guest Services** Title Associate Director, Guest Services Organization Texas Performing Arts at The University of Texas at Austin Closing Date Location Austin, TX Information The Associate Director, Guest Services of Texas Performing Arts at UT Austin is a departmental leadership position responsible for front-facing activities and...

  • Guest Services Representative>

    2 months ago

    Austin, United States McDonald's Full time

    McDonald's - 5762 MOPAC EXPY N [Crew Member / Restaurant Associate] As a Guest Service Rep at McDonald's, you'll: Perform cashier duties; Assist customers at the kiosk Assembling; Deliver mobile orders Assembling Uber Eats orders, if applicable; Interact with customers/helping them with condiments and other concerns; Greet guests and communicate with them...

  • OEM Guest Services Manager

    1 month ago

    Austin, Texas, United States Downright Austin, A Renaissance Hotel Full time

    We are hiring an Assistant Front Office ManagerResponsibilities:Be readily available and approachable for all guests.Assist associates in understanding guests' ever-changing needs and expectations and exceed them.Take proactive approaches when dealing with guest concerns. Follow property specific second effort and recovery plan.Publish all GSS results in a...

  • Guest Service Representative

    1 month ago

    Austin, United States Bluegreen Vacations Full time

    Location: Location: Guest Service Representative in Austin, TX by Bluegreen Vacations **Location:** **Experience:** Not Specified **Job Description** The Customer Service Representative at the **Barton Creek Square** will serve two primary functions at the guest service desk (GSD) in Simon malls at **2901 S Capital of Texas Hwy, Austin, TX 78746.** ...

  • Guest Services Manager

    2 months ago

    Austin, United States Omni Hotels Full time

    Overview: Barton Creek Resort & Spa Barton Creek Resort & Spa's success is due to its dedicated, intelligent and self-motivated family of associates who work together to maintain the company's trademark high standards. If you would like to be a part of an environment where teamwork is emphasized and individual excellence is encouraged then this is the place...

  • Guest Services

    2 months ago

    Austin, United States IPIC Theaters, LLC Full time

    Job DescriptionGuest Services Accountable for providing guests with friendly and prompt service while taking ticket reservations in person and over the phone. Responsibilities:Greet guests in a friendly, genuine way and answer questions with firm knowledge about movie times and seating.Provide guests with in depth membership information and pricing. Answer...

  • Senior Guest Service Manager

    2 months ago

    Austin, United States Parking Management Services Full time

    Job DetailsJob Location Austin TX - Austin, TX DescriptionCompany: Parking Management Company - PMC Job Title: Senior Valet Parking Manager Position Type: Salary Pay: Salary + Bonus Opportunities PMC, a rapidly growing valet parking company providing premium service to hotels, resorts, hospitals, and events across the US, seeks a driven Senior Valet Parking...

  • Guest Services Team Lead

    4 weeks ago

    Austin, United States Sprinkles Cupcakes Full time

    The Guest Service Lead at Sprinkles will oversee the day-to-day performance of the team, processing guests' orders and supporting communications. Other responsibilities include scheduling, training, and evaluating the team. This role is the liaison between guests, managers, and other departments to ensure high-quality service levels and a positive guest...

  • Guest Services Team Lead

    3 weeks ago

    Austin, United States Sprinkles Cupcakes Full time

    The Guest Service Lead at Sprinkles will oversee the day-to-day performance of the team, processing guests’ orders and supporting communications. Other responsibilities include scheduling, training, and evaluating the team. This role is the liaison between guests, managers, and other departments to ensure high-quality service levels and a positive guest...

  • Guest Services Team Lead

    3 weeks ago

    Austin, United States Sprinkles Cupcakes Full time

    The Guest Service Lead at Sprinkles will oversee the day-to-day performance of the team, processing guests' orders and supporting communications. Other responsibilities include scheduling, training, and evaluating the team. This role is the liaison between guests, managers, and other departments to ensure high-quality service levels and a positive guest...

  • Guest Services Team Lead

    4 weeks ago

    Austin, United States Sprinkles Cupcakes Full time

    Job DescriptionJob DescriptionThe Guest Service Lead at Sprinkles will oversee the day-to-day performance of the team, processing guests’ orders and supporting communications. Other responsibilities include scheduling, training, and evaluating the team. This role is the liaison between guests, managers, and other departments to ensure high-quality service...

  • Guest Services Rep

    2 months ago

    Austin, United States Vista Host Full time

    **POSITION TITLE:** Guest Service Representative **REPORTS TO:** Guest Service Manager/ Assistant General Manager / General Manager **POSITION SUMMARY:** A Guest Service Representative is responsible for all guest interaction at the front desk including guest registration, departure processing, and communication of hotel services. Extremely customer focused,...

  • Guest Services Rep

    2 months ago

    Austin, United States Home2 Suites Full time

    POSITION TITLE: Guest Service Representative REPORTS TO: Guest Service Manager/ Assistant General Manager / General Manager POSITION SUMMARY: A Guest Service Representative is responsible for all guest interaction at the front desk including guest registration, departure processing, and communication of hotel services. Extremely customer focused, this role...

  • Guest Service Agent

    22 hours ago

    Austin, United States DoubleTree Suites by Hilton Hotel Austin Full time

    DescriptionGreets guests in the lobby and provides a variety of types of assistance to guests during their stay.What will I be doing?As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability....

  • Guest Service Agent

    2 weeks ago

    Austin, United States KRISHNA AUSTIN LLC Full time

    Job DescriptionJob DescriptionWe are seeking a Guest Service Agent to become a part of our team! Evening shifts are available and we're prioritizing part-time applicant for the moment.11PM-7AM Night audit Shift Responsibilities:Register and assign rooms to guests.Confirm phone and online reservations.Respond to guest needs, requests, and...

  • Guest Service Agent

    2 months ago

    Austin, United States KRISHNA AUSTIN LLC Full time

    Job DescriptionJob DescriptionWe are seeking a Guest Service Agent to become a part of our team! Evening shifts are available and we're prioritizing full-time applicant for the moment.3:00 PM - 11:00PM Evening Shift Responsibilities:Register and assign rooms to guests.Confirm phone and online reservations.Respond to guest needs, requests, and...

  • Guest Service Agent

    2 weeks ago

    Austin, United States tapwage Full time

    Property Location: 6711 Interstate Hwy. 35 N. - Austin, Texas 78752 You belong at Drury Hotels. Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today and tomorrow. WHAT YOU CAN EXPECT FROM US So. Much. More. Just as...

  • Guest Services Manager

    2 months ago

    Austin, United States Fairmont Austin Full time

    **Guest Services Manager** Fairmont Austin Location Austin, Texas, United States Category Rooms FAIRMONT Posted Date 02/03/2022 **Job Start Date :** 02/03/2022 * Ensure service provided by all colleagues in the Guest Services department is in line with luxury standards and supports property initiatives, including verbiage and non-verbal communication,...

  • Guest Service Agent

    2 weeks ago

    Austin, United States Drury Hotels Full time

    Starting pay $16.50 per hour!Property Location:6711 Interstate Hwy. 35 N. - Austin, Texas 78752You belong at Drury Hotels.Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today and tomorrow.WHAT YOU CAN EXPECT FROM USSo....