HVAC Service Technician

4 weeks ago

Knoxville, United States Hiller Plumbing, Heating, Cooling Full time

Our Mission

Be America's Best home service company by providing care, growth and opportunity ensuring every team member is happy.

Hiller's 17 locations across 4 states, proudly offers a 100% satisfaction guarantee of high-quality residential home services. With more than 34 years in business, Hiller's family includes more than 850 Happy Faces, and a fleet of over 600 vehicles.

WHY Join Hiller

At Hiller, we are committed to investing in our employees to help them reach their full potential. Through the development of trade knowledge and soft skills, our employees can succeed in their career AND family goals. With our core value of CARE and standards that define who we are as a company, you will have the opportunity to build a lucrative and rewarding career.

Here are even more reasons to join the Happy Hiller Team

* Our Family Owned & Care Culture
* OUR VALUES
* Healthy Work/Life Balance
* Established Career Paths
* Advancement Opportunities
* Year-round work - NO LAYOFFS
* 401k Plan w/ Company Match
* Employee Referral Program
* Regular Performance Reviews
* Paid Training in our state-of-the-art facility

Benefits

Medical, Dental & Vision insurance

Long and Short-term disability

Company paid $50,000 life insurance

Company paid vacation

Paid holidays

Medical Flex Spending accounts - Family care

The role of an HVAC Service Technician is to deliver exceptional HVAC service maintenance on residential heating and air conditioning systems and to oversee the work of the HVAC Service Apprentice to ensure all work is performed correctly and is reflective of Hiller's values.

Job Responsibilities:

Perform a thorough and accurate HVAC inspection including Health and Safety Checklist and communicate findings to the customer in a written option sheet.

Perform all HVAC repairs and replacements to applicable codes.

Facilitate order for all parts required for appointments and ensure preparedness for the day of service.

Submit purchase orders to dispatch or other designated purchasing team administrators.

Transport materials and tools to the job site and provide proper accounting of assigned tools.

Effectively communicate with the customer regarding questions, concerns and problems.

Inform a manager if the customer does not have HVAC service before leaving the call.

Facilitate rescheduling customer appointment, if call is not complete.

Train, coach and mentor apprentices.

Maintain a courteous demeanor with customers and associates at all times.

Manage operational metrics including average invoice total, callback ratios and labor margins.

Perform other duties as assigned.

$20 - $30 an hour

Knowledge, Skills and Abilities:

Have a minimum of 2 to 5 years of verifiable work experience in the HVAC industry.

Knowledge of the fundamental operational functionality of residential air conditioning, heating, and ventilation equipment.

Able to troubleshoot problems with refrigerant, electrical, and duct systems on HVAC equipment.

Must be able to use a computer tablet, smart phone and read a map or follow GPS.

Requirements:

EPA Certified.

A High School diploma or general education degree (GED) required.

NATE Certification preferred.

HVAC certification or Diploma preferred.

Valid driver's license, and approved to drive by Company's insurance carrier.

Willing to work hours outside of normal work schedule and on call schedule

We sincerely thank all applicants in advance for submitting their interest in this position.

Hiller is an EEOC employer.

Applicants will be required to undergo pre-employment drug screens and background checks.

Apply today if you have what it takes to be a part of the industry's best team in the home service industry

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