Food and Beverage Staff

3 weeks ago

Norton Shores, United States Craig's Cruisers Full time
Job Title: Food & Beverage Staff
Department: Food & Beverage
Location: Craig's Cruisers - Muskegon, MI
Position Type: PT Hourly

Company Overview:

Five Star Parks & Attractions, a trailblazer in the amusement and hospitality industry, is more than an industry leader; it's a dynamic workplace where joy and excellence converge. Actively involved in creating vibrant amusement park locations, we are the force behind superior entertainment experiences and lasting success. With a proud portfolio of unparalleled FEC brands, we ensure unforgettable moments at every location. Our commitment to safety, trust, and pride in our work creates a warm and inclusive environment where guests are treated like friends. At Five Star Parks & Attractions, we embrace empathy, acknowledge possibilities for all, and celebrate the unique payoff for each individual guest. Join us in a workplace that's not only safe & secure but also FUN, where every day is a joyful adventure.

Job Summary:

Food and Beverage Staff are friendly, upbeat individuals with a desire to help guests enjoy a great dining experience. This position is responsible for ensuring each guest receives a warm and sincere greeting, taking orders quickly and efficiently, thorough knowledge of the menu, seating guests in appropriate sections, anticipating guests' needs, assisting server and busser staff when necessary, bidding each guest a warm and sincere farewell.

Key Responsibilities:

  • Energizes people and is passionate about guest service.
  • Empowers him/herself to handle guest complaints immediately, exceed guest expectations, and informs management to ensure follow up.
  • Works flexible hours, reports to work on time and complies with company dress code.
  • Responds well to a strong training culture which will result in being coached by supervisors and managers consistently.
  • Completes all other duties as assigned.
  • Committed to working in any facility and any function within his/her primary job classification.
  • Thoroughly knowledgeable on menu and food preparation.
  • Greets guests in a timely and professional manner, escorts guests to tables.
  • Supports servers on the floor with bussing dirty tables, cleaning floors, arranging tables, and filling water glasses.
  • Thanks guests by name for their visit and invites them to return.
  • Maintains a cleanliness of foyer, including but not limited to outside-perimeter cleanliness, music types and sound levels, lighting, temperature, hourly floor cleanliness, and spot cleaning, etc.

    Requirements:
  • Position requires consistent activity, such as walking, bending and lifting
  • Must be able to work holidays and weekends
  • Employment may require background check
  • Must be 16 years or older

Five Star Park & Attractions is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors.

We actively promote diversity and inclusion within our workplace and encourage candidates of all backgrounds to apply.

Five Star Parks & Attractions participates in the E-Verify program.

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