Customer Service Rep. I

1 week ago

Burlington, United States BCforward Full time
Customer Service Rep. I

BCForward is looking for Customer Service Rep. I - NC
Position Title: Customer Service Rep. I

Location: Burlington, NC 27215

Anticipated Start Date: 12/2/2024 ASAP

Expected Duration: 06 months

Job Type: FULL TIME (>%3D40 HRS WEEKLY, [CONTRACT], [REMOTE]

Shift: Monday - Friday, 8AM-5PM

Pay Range: $18/hr on W2

**Job Summary:**
The Call Center/Customer Service Specialist is responsible for interacting with customers to provide information in response to inquiries about products and services, as well as resolving complaints. The specialist's primary duties include determining the customer's issue, offering possible solutions, and providing follow-up as necessary. Customer service agents may handle inbound or outbound calls, or a combination of both, and will also assist with lab work as part of the role.

**Key Responsibilities:**
- Respond to inbound customer inquiries via phone, email, or chat regarding products, services, or patient-related issues.
- Notify customers of any issues or problems related to their account or patient status and offer solutions or next steps.
- Resolve customer complaints or direct them to the appropriate department for further investigation or action.
- Accurately document customer interactions, including inquiries, complaints, and actions taken in the system.
- Ensure all customer interactions are logged and tracked for follow-up.
- Assist with lab work by pulling priority samples and delivering them to the testing bench as required.
- Maintain a high level of professionalism, patience, and efficiency when managing customer concerns.
- Handle sensitive patient and customer data with confidentiality and compliance with all relevant guidelines and regulations.
- Collaborate with internal departments to provide excellent service and resolve issues in a timely manner.

**Skills & Qualifications:**
- Strong verbal and written communication skills.
- Excellent customer service and interpersonal skills.
- High attention to detail and accuracy in documenting customer information.
- Ability to remain calm and professional when handling difficult or sensitive situations.
- Ability to manage time effectively and work independently.
- Previous experience with data entry, MS Outlook, and other computer applications.
- Comfort with multi-tasking and managing multiple systems or tasks simultaneously.
- Basic lab handling skills (preferred).

**Education & Experience:**
- High school diploma or GED required.
- 0-2 years of customer service experience preferred.
- Previous experience in a call center or customer-facing role is a plus.

Benefits:

BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.

About BCforward: Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 clients globally.

BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.

BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.

This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.

Interested candidates please send resume in Word format Please reference job code 231221 when responding to this ad.

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