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Department Secretary- Per Diem

4 months ago

Boston, United States Brigham and Women's Faulkner Hospital Full time

Schedule: Per Diem, Monday-Friday Day Shifts

Under the supervision of the Non-Invasive Testing Department (NITD) Director and Operations Manager, the department secretary performs a wide range of secretarial duties for the following NITD areas: Autonomic Testing; Cardiac Stress Testing; EEG: Echocardiography Lab; EKG; Pulmonary Function Testing; and Vascular Lab.

* PC, word processing and data entry skills
* Answering department phones in a professional manner
* Greeting patients in a friendly, professional and welcoming manner
* Checking in patients for their appointments via Epic
* Scheduling patient appointments as necessary
* Communicating with staff, department heads, physicians, and physician offices
* Maintain service schedule for all office equipment.
* Maintain detailed scheduling system via Epic
* Confirm patient appointments not confirmed via the automated reminder system
* Review weekly non-contracted patient list and acquire appropriate insurance authorization when needed prior to patient appointment date
* Answer any patient questions and provide information regarding exams to patients via phone
* Keep patients notified of any appointment delays and provide service recovery vouchers as needed
* Create, maintain and update department consent forms as needed
* Ability to investigate, troubleshoot and problem solve technical or other issues which may arise
* Ordering and stocking office supplies as needed
* Directing patients to their next appointment, walking them there if appropriate
* Additional duties as assigned by the department Director or Operations Manager

Grade: 140

Brigham and Women's Faulkner Hospital, an affiliate of Mass General Brigham, is committed to supporting patient care, research, teaching, and service to the community. We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve. At Mass General Brigham, we believe in equal access to quality care, employment and advancement opportunities encompassing the full spectrum of human diversity: race, gender identity, sexual orientation, ability, religion, ethnicity, national origin and all the other forms of human presence and expression that make us better able to provide innovative and cutting-edge healthcare and research.

Brigham and Women's Faulkner Hospital is a 171- bed non-profit, community teaching hospital located in Jamaica Plain directly across the street from the Arnold Arboretum. Founded in 1900, Brigham and Women's Faulkner Hospital offers comprehensive care in a wide variety of specialties. Brigham and Women's Faulkner Hospital is a designated Magnet hospital by the American Nurses Credentialing Center, a recognition that fewer than nine percent of all US hospitals receive.

At Brigham and Women's Faulkner Hospital, we believe that everyone should have the chance to live a healthy life. From creating breakthroughs that have paved the way for treatments around the globe to training the next generation of providers, our patients, and those we may never meet, are at the center of everything we do. If you're looking for more than a career, join Brigham and Women's Faulkner Hospital. Our patients call it better care. Our employees call it home.

* High School diploma or equivalent required. Associate's Degree or higher preferred
* 1-3 years of customer service experience in a healthcare setting preferred.
* Excellent customer service and communication skills
* Experience with Microsoft Office 365 is preferred
* Experience with Epic is preferred
* Ability to multi-task and make decisions quickly as situations arise
* Knowledge of standard office equipment
* Professional and confidential telephone skills