Service Manager

4 weeks ago

Casper, United States Flanders Full time

Primary Purpose: Manage the Field Support Services which includes managing Industrial Field Engineers, Control System Engineers, Field Service Supervisors, and associated Field Technicians. Partner closely with internal lines of business to exceed the customer's needs.

Essential Functions:

* Prepare and supervise quotations and work scopes for field projects and jobs.
* Manage, schedule, and prioritize work to be performed by Field Support team.
* Ensure efficient and effective workflow of Field Support team in order to meet or exceed customers' expectations.
* Partner closely with the Technical Sales Representative and the Sales Department to exceed customers' expectations.
* Work directly with customers to gain a greater understanding of their present and future needs.
* Work with other Field Support Mangers as needed to ensure efficient and effective workflow of field support in order to meet or exceed customers' expectations.
* Work closely and cooperatively with Director, other Managers, Engineers, and Technicians to achieve established goals and promote a team driven environment.
* Monitor quality measurements, analyze the data, and suggest ways quality can be improved.
* Complete and deliver employee performance reviews for department personnel.
* Conduct performance corrective counseling in consultation with the Director and/or Human Resources as needed.
* Actively participate in the recruitment and hiring of employees.
* Communicate clearly, concisely, and with accuracy to employees, customers, and vendors.
* Provide monthly transaction reporting (Closed jobs, New jobs, WIP) to the Director.
* Provide monthly unified transaction reporting (Productivity Data) to the Director.
* Maintain Services financial data (Revenue / Expense / Margin - SRO level) for weekly reporting to the Director.
* Education:
* Bachelor's degree in Electrical Engineering or equivalent combination of education and/or work experience.


* Experience:
* Seven years of field mechanical and/or engineering or similar industrial engineering experience.
* Four years of industrial field service or mining experience preferred.
* Three years in a leadership/management position preferred.


* Other:
* PLC, motor drive and medium voltage experience preferred.
* Ability to manage and motive team members located at various locations.
* Experience managing individuals and/or a team to achieve defined goals.
* Excellent interpersonal skills including written and verbal communication skills.
* Strong organizational and problem solving skills.
* Strong time management skills with the ability to multitask while coordinating multiple high level priorities.
* Possess a high level of attention to detail/accuracy.
* Strong knowledge of personal computers, Microsoft Office and other software.
* Ability to exercise initiative, judgment, and decision making related to non-routine duties.
* Overnight travel including extended stays required.

  • Service Manager

    2 weeks ago

    Casper, United States Polar Service Centers Full time

    Job DescriptionJob DescriptionPSC provides the highest level of service in the tank trailer industry. We utilize the newest technology, including a nationwide parts pricing system, repair tracking for the life of the unit and tablet-based inspections. With the nation’s largest network of parts and service facilities, the industry’s premier parts...

  • Service Manager

    1 week ago

    Casper, United States Polar Service Centers Full time

    Job DescriptionJob DescriptionPSC provides the highest level of service in the tank trailer industry. We utilize the newest technology, including a nationwide parts pricing system, repair tracking for the life of the unit and tablet-based inspections. With the nation’s largest network of parts and service facilities, the industry’s premier parts...

  • Service Manager

    4 weeks ago

    Casper, United States FLANDERS ELECTRIC MOTOR SERVICE LLC Full time

    DescriptionPrimary Purpose: Manage the Field Support Services which includes managing Industrial Field Engineers, Control System Engineers, Field Service Supervisors, and associated Field Technicians. Partner closely with internal lines of business to exceed the customer's needs. Essential Functions: Prepare and supervise quotations and work scopes for...

  • Service Manager

    4 weeks ago

    Casper, United States FLANDERS ELECTRIC MOTOR SERVICE LLC Full time

    DescriptionPrimary Purpose: Manage the Field Support Services which includes managing Industrial Field Engineers, Control System Engineers, Field Service Supervisors, and associated Field Technicians. Partner closely with internal lines of business to exceed the customer's needs. Essential Functions: Prepare and supervise quotations and work scopes for...

  • Service Support Specialist

    1 month ago

    Casper, United States FLANDERS ELECTRIC MOTOR SERVICE LLC Full time

    DescriptionPrimary Purpose: Provide customer service to internal and external customers regarding the status of Field Services and/or materials. Essential Functions: o Provide assistance and respond to internal (Technical Sales Managers, Support Managers) and external customer inquiries, via email, and/or over the phone. o Communicate to internal and...

  • Service Manager

    3 weeks ago

    Casper, United States Alsco External Full time

    Classification: Exempt We are Alsco Uniforms. We've been working hard for our customers since 1889 when we invented the uniform and linen rental industry. Alsco Uniforms has grown into a worldwide leader serving over 350,000 customers in 13 countries. It's our job every day to make every aspect of the customer experience better. Whatever our customers need,...

  • Service Manager

    3 weeks ago

    Casper, United States Perkins Restaurant & Bakery - Sugarland Enterprises, Inc. Full time

    Job DescriptionJob DescriptionCome enjoy the Wyoming way of life!At Perkins Restaurant & Bakery our employees are part of the Perkins extended family and the families we serve. And you'll be responsible for making special days memorable and everyday meals something extraordinary. At Perkins where we've experienced years of success through ensuring...

  • Service Manager

    1 week ago

    Casper, United States Perkins Restaurant & Bakery - Sugarland Enterprises, Inc. Full time

    Job DescriptionJob DescriptionCome enjoy the Wyoming way of life!At Perkins Restaurant & Bakery our employees are part of the Perkins extended family and the families we serve. And you'll be responsible for making special days memorable and everyday meals something extraordinary. At Perkins where we've experienced years of success through ensuring...

  • Service Manager

    2 weeks ago

    Casper, United States Flanders (IN) Full time

    Primary Purpose: Manage the Field Support Services which includes managing Industrial Field Engineers, Control System Engineers, Field Service Supervisors, and associated Field Technicians. Partner closely with internal lines of business to exceed the customer's needs. Essential Functions: * Prepare and supervise quotations and work scopes for field projects...

  • Service Manager

    2 weeks ago

    Casper, United States Flanders (IN) Full time

    Primary Purpose: Manage the Field Support Services which includes managing Industrial Field Engineers, Control System Engineers, Field Service Supervisors, and associated Field Technicians. Partner closely with internal lines of business to exceed the customer's needs. Essential Functions: * Prepare and supervise quotations and work scopes for field projects...

  • Account Manager

    1 month ago

    Casper, United States LONG Building Technologies Full time

    Description Why LONG? Throughout our 50+ year history, we have worked hard to make LONG an enjoyable and rewarding place to work. In addition to competitive salaries, comprehensive benefits, and tangible career growth, our people enjoy career stability and company loyalty envied throughout the industry. With average employee tenure of 10+ years, our culture...

  • Food Services Director

    7 days ago

    Casper, United States Life Care Center of Casper Full time

    Position Summary:The Food Services Director Certified Dietary Manager plans, organizes, develops, and directs the overall operations of food services to ensure daily provision of quality nutritional services in accordance with all applicable laws, regulations, and Life Care standards.Education, Experience, and Licensure Requirements:* CDM or State approved...

  • Patient Service Representative

    4 weeks ago

    Casper, United States ZOLL LifeVest Full time

    Job DescriptionJob DescriptionPosition Title: Patient Service Representative (PSR)Remote independent contract worker positionCompetitive fee for serviceFlexibility – work around your scheduleLifesaving medical technologyThe Cardiac Management Solutions division of ZOLL Medical Corporation develops products to protect and manage cardiac patients, including...

  • Patient Service Representative

    1 week ago

    Casper, United States ZOLL LifeVest Full time

    Job DescriptionJob DescriptionPosition Title: Patient Service Representative (PSR)Remote independent contract worker positionCompetitive fee for serviceFlexibility – work around your scheduleLifesaving medical technologyThe Cardiac Management Solutions division of ZOLL Medical Corporation develops products to protect and manage cardiac patients, including...

  • Customer Service Rep

    3 weeks ago

    Casper, United States Manpower Group Inc. Full time

    Our client, in Casper, WY is seeking a Customer Service Representative to join their team. As a CSR, you will be part of the Administrative team supporting all departments. The ideal candidate will have great customer service skills, previous administrative background and good communication which will align successfully in the organization. Job Title:...

  • Dining Services Director

    1 week ago

    Casper, United States Edgewood Healthcare Full time

    Full-TimeDay ShiftBenefits: Access your paycheck early Training provided Paid time off begins accruing day 1 Health, vision, dental, & HSA plans 401K plan with employer contribution As a Dining Services Director at Edgewood, you'll lead a team responsible for providing our residents with a warm, inviting dining experience that's guaranteed to serve up...

  • Customer Service Representative

    1 week ago

    Casper, United States Enterprise Mobility Inc Full time

    Overview Start your career with Enterprise! Were hiring immediately for a Customer Service Representative at the Casper - Natrona County International Airport! Get on the fast track to a more rewarding career with National Car Rental and Alamo Rent A Car - teams that are committed to quality, innovation, customer satisfaction and employee development. We...

  • Customer Service Rep

    3 weeks ago

    Casper, United States Manpower Full time

    Our client, in Casper, WY is seeking a Customer Service Representative to join their team. As a CSR, you will be part of the Administrative team supporting all departments. The ideal candidate will have great customer service skills, previous administrative background and good communication which will align successfully in the organization. Job Title:...

  • Customer Service Representative

    3 weeks ago

    Casper, United States Enterprise Holdings Full time

    Overview: Start your career with Enterprise! Were hiring immediately for a Customer Service Representative at the Casper - Natrona County International Airport! Get on the fast track to a more rewarding career with National Car Rental and Alamo Rent A Car - teams that are committed to quality, innovation, customer satisfaction and employee development. We...

  • Marketing Coordinator

    6 days ago

    Casper, United States Dragline Service Specialties Full time

    ESSENTIAL FUNCTIONSCoordinate the development and execution of all marketing activities for the assigned departments. This includes but not limited to organizing and attending creative sessions, graphic design, the distribution of literature, gathering feedback from department personnel, and tracking overall campaign effectiveness. The Marketing Coordinator...