LensCrafters - Licensed Optician

3 weeks ago

Palm Desert, United States EssilorLuxottica Full time

LensCrafters - Licensed Optician

Date: May 7, 2024

Brand: LensCrafters

Location:

Palm Desert, CA, US, 92260

Licensed Optician

The Licensed Optician delivers the brand value proposition & helps establish LensCrafters as the premier destination for all vision needs within the community. Creates exceptional value in the lives of customers by delivering legendary customer service & perfectly crafted high quality eyewear which exceeds our customers' expectations.

MAJOR DUTIES & RESPONSIBILITIES

- Welcome all customers, set expectations with customers

- Custom fit glasses & precisely place prescription in lenses

- Acts as a leader in optical acumen

- Take & record measurements, accurately adjust/fit eyewear with attention to detail, ensure finished eyewear meets standards & customer needs

- Assists team with complex product needs & prescriptions

- Accurate & thorough use of technology despite time pressure & customer volume, exceptional product knowledge, use of appropriate tools

- Proactive, explores root cause of issues, forward thinking, ensures customers are satisfied & expectations are exceeded, solution driven

- Ability to multi-task, prioritize & manage time with competing priorities

- Strive to achieve exceptional results on Brand KPIs & competencies

- Take pride in store appearance, help to keep store clean, attractive & organized

- Inform management of safety opportunities; demonstrates safe work practices

- Resourceful, self-motivated with a desire for continual learning, improvement & results

- Adhere to company policies & procedure, including discounts, promotions & inventory management

BASIC QUALIFICATIONS

- High School graduate or equivalent

- State Licensure

- Optical dispensing experience

- Strong customer service skills: communicator, listener & team builder

- Knowledge of current store merchandise

- Strong basic math skills

- Awareness of current fashion trends

- Selling skills - ability to use & carry an iPAD/tablet

- Familiarity with POS, computers & calculators

- Embrace new technology & change

PREFERRED QUALIFICATIONS

- Previous customer service & retail experience

Licensed Optician

**Nearest Major Market:** Palm Desert

**Nearest Secondary Market:** Los Angeles

**Job Segment:** Fashion Retail, Fashion

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