Sr. Team Leader

1 month ago

Kearney, United States Builders Warehouse Full time
Sr Team Leader (Retail Supervisor) needed for a local home center/lumberyard

The Sr Team Leader works in a retail supervisor role. Main area of service will be the paint and outdoor living area. Position will also help in all other areas of the retail store to include plumbing, lumber and building materials, appliances, flooring and kitchens.

Some duties include:
  • Ensure that each customer receives outstanding customer service by providing a customer service friendly environment which includes greeting and acknowledging every customer, maintaining outstanding standards, solid product knowledge and all other components of customer service.
  • Relays product line discrepancies such as supply, quality, or new items that we need to stock from the salespeople to the Purchasing Coordinators.
  • Trains and supervises designated department Team Members.
  • Communicates with Team Members about duties to be performed, scheduling, products, customers, and other team members.
  • Deals with customer complaints.
  • Authorized to make any decision involving customer service or customer service complaints of up to $500 in company loss.
  • Reports company loss to the Division/Associate Division Manager.
  • Ensures that there is product on the floor to be sold to customers.
  • Monitors each department to ensure that assigned duties are being performed.
  • Assists each department with customer service or product knowledge concerns.
  • Plans the work schedule for each department under supervision.
  • Opens and closes the store at least one night a week and on weekends to maintain contact with the store and customers on a first-hand basis.
  • Participates in MOD (Manager on Duty) program as assigned by Management.
  • Records plus/minus information for each Team Member in designated department.
  • Assists with the review process.
  • Covers any department as needed.
  • Monitors all departments on weekends and evenings.

The store is open Monday through Saturday. Every other Saturday is required. No Sundays

Wage

Starting wage is $18.00/hour or depending on experience.

Benefits

Vacation Leave

Sick Leave

6 Holidays

Employee Discount

401k Retirement Plan (with company match)

Profit Sharing Plan

Insurance

Medical

Dental

Vision

Disability

Life

Medical and Dependent Flex Accounts

HSA Account

Background check and pre-employment drug test required.

Builders serves the Nebraska and Colorado markets plus the surrounding areas. We are a family oriented company seeking constant improvement to support services and being proactive in meeting our customer needs. We do this by building relationships with our customers in order to help them achieve their project goals with teamwork oriented staff, quality products and outstanding customer service. Our customers include contractors, builders, re-modelers and do-it-yourselfers. We offer building materials and home improvement essentials.

Each location/department within our organization plays a vital role in helping our customers determine the best solutions for their project, home or commercial needs. Working as a core TEAM we guide our customers from start to finish no matter how large or small. Our TEAM sells, designs, builds and installs the products needed to assist our customers in achieving their goals. Customer Service is KEY to Exceeding our Customers Expectations.

Visit our website: builderscorp.com.

Sr Team Leader, Senior Team Leader, Retail Supervisor, Assistant Manager, Associate Manager

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