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Guest Loyalty Specialist

2 months ago

Thornton, United States Sonic Automotive, Inc. Full time

Job Description

EchoPark Automotive is looking to hire a Guest Loyalty Specialist for our dealership in Thornton, CO. The EchoPark Guest Loyalty Specialist manages the guest experience after the sale of the vehicle. The Guest Loyalty Specialist assists the Experience Manager and General Manager in reaching desired targets for guest satisfaction as measured at EchoPark through NPS and online reviews.

What You'll Do:

* Ensure the guest's happiness and their likelihood to recommend EchoPark to others.
* At all times act as the owner of the company/guest communication. Own the guest's concerns until you've resolved any issues and/or met the guest's needs.
* Answer and return all guest phone calls and emails in a timely, friendly manner.
* Communicate with sales and recon departments.
* Schedule appointments.
* Meet and greet the guest, make the guest feel welcome, and set expectations regarding the upcoming process.
* Liaise with recon to ensure timely completion and with guests to provide updated information and expectations.
* Ensure repairs have met company standards and guest expectations.
* Work to create an outstanding culture of communication with the guest and team.

What We're Looking For:

* Demonstrated customer service and attention to detail
* Experience in problem resolution
* Be transparent
* Take the high road
* Willingness to learn
* Take ownership
* Celebrate small successes

What We Offer:

* $42k salary base with monthly bonus opportunities
* Health, Dental and Vision Insurance
* 401k with a 4% company match
* Paid vacation
* Access to leadership and personal development programs
* Casual dress

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