Telephone Communications Supervisor

2 weeks ago


Seattle, United States University of Washington Full time

UW Medicine - Telecom has an outstanding opportunity to hire a TELEPHONE COMMUNICATIONS SUPERVISOR.

WORK SCHEDULE

40 hours per week, Variable Shifts

Occasionally off-shift to meet with Night Shift staff

On-call as emergency backup supervisor, schedule to be determined

POSITION HIGHLIGHTS

Supervise Evening and Night Shift Hospital Operators, as well as perform the duties of a Hospital Operator

Provide prompt courteous service using your excellent communications skills with internal and external customers

Be a part of a team dedicated to supporting UW Medicine where Patients Are First

DEPARTMENT DESCRIPTION

The UW Medicine Telecom Team provides 24/7 coverage answering the UWMC and HMC switchboards

Our team values excellent customer service, timely response, accurate dispatch and paging, and courteous processing of calls

We receive and route calls for our patients, their families, and staff

PRIMARY JOB RESPONSIBILITIES

Work with Operator Services Manager to implement, monitor and model all performance goals for Operators: customer service, call handling, training and support of the UW Medicine Mission

Maintain operator training and reference manuals; log statistics and provide reports of Operator metrics

Assist in hiring and training of new Operators

Answer and transfer external and internal calls to the switchboard; screen calls as necessary to answer questions and determine the nature of the business involved

Provide paging services using our staff directory and medical on-call schedule

Monitor and respond to alarms; receive and dispatch emergency calls, including Code Blue and other medical emergencies

REQUIRED POSITION QUALIFICATIONS

High School Diploma or GED Certificate AND three years of experience (including one year of telephone lead or supervisory experience) as a Telephone Communications Operator/Telephone Communications Operator - Hospital

Six months of additional qualifying experience may substitute for required education

Equivalent education/experience will substitute for all minimum qualifications except when there are legal requirements, such as a license/certification/registration

ABOUT UW MEDICINE - WHERE YOUR IMPACT GOES FURTHER

UW Medicine is Washington's only health system that includes a top-rated medical school and an internationally recognized research center. UW Medicine's mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow's physicians, scientists and other health professionals.

All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored. Nearly 29,000 healthcare professionals, researchers, and educators work in the UW Medicine family of organizations that includes: Harborview Medical Center, UW Medical Center - Montlake, UW Medical Center - Northwest, Valley Medical Center, UW Medicine Primary Care, UW Physicians, UW School of Medicine, and Airlift Northwest.

Become part of our team. Join our mission to make life healthier for everyone in our community.



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