Customer Service Representative

3 days ago

Kenner, United States Waste Pro Full time
Summary

Immediate Need of a Customer Service Rep for Kenner

SUMMARY OF POSITION:
The Customer Service Representative receives and processes calls from customers, serves as the end-to-end point of contact for customers, and resolves customer issues. Collaborates with a team of customer service representatives to meet overall call center objectives and enhance the customer service function to exceed our customers' expectations.

ESSENTIAL JOB FUNCTIONS:
1. Answers incoming calls.
2. Assists existing commercial and residential customers in resolving issues.
3. Provides service quotes for new customers.
4. Establishes customer accounts by negotiating and documenting service type, pricing, billing, and other required information. Communicates concise and accurate information.
5. Provides customer retention by providing high level customer service and offering alternatives to cancellation request.
6. Averages answering approximately 100 inbound calls per day .
7. Averages answering calls in fewer than 12 seconds.
8. Establishes understanding of customer needs, issues, and requests.
9. Identifies opportunities to cross sell additional products and services. (Lock bars, casters, gate fees, etc.)
10. Interacts with customers and Waste Pro employees to determine service, resolve complaints, and escalates the more complex issues to the appropriate level.
11. Serves as the customer's advocate by solving problems on the customer's behalf and by engaging the right department and people within Waste Pro.
12. Supports other service lines when required.
13. Uses Tower system to gather information, provides information, and/or update customer records.
14. Completes cross training with other departments to include Operations, Sales, and Billing.
15. Strives to meet or exceed service and operational goals established for the call center to include productivity, quality, and timeliness.

OTHER JOB RESPONSIBILITIES:
* Employees in this job classification must attend and participate in corporation sponsored training courses as assigned.
* Employees in this job classification are responsible for keeping up to date on current technology, as job appropriate, being used by Waste Pro .
* Any additional job duties that may be assigned by the Supervisor.

WORK ENVIRONMENT: Normal setting for this job is: office setting.

QUALIFICATIONS:
* Ability to handle a heavy volume of calls in a professional and efficient manner
* Excellent verbal, written and analytical skills
* Computer proficiency in MS Office and strong typing Skills,
* Ability to multi task.
* Ability to react well under pressure and treat others with respect
* Ability to identify and resolve problems in a timely manner
* Ability to Prioritize and plan work activities
* Ability to work efficiently and effectively, both independently and as a team to ensure exceeding the call center's standards.
* Ability to balance team and individual responsibilities and help build a positive team environment.
* Ability to adapt and deal with frequent changes in the work environment, manage difficult or emotional customer situations and respond promptly to service.

Special Considerations/Physical Work Requirements: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
* Required to use motor coordination with finger dexterity (such as keyboarding, machine operation, driving, etc.)- most of the work day;
* Required to exert physical effort in tasks that involve the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of light weight handling objects less than 25 pounds- rarely;

Equal Opportunity Employer

Waste Pro supports a diverse workforce and is an Equal Opportunity Employer. Waste Pro does not discriminate against individuals based on race, creed, color, gender, religion, national origin, age, disability, veteran status, pregnancy, marital status, citizenship status, sexual orientation, gender identity, genetic information, or any other classification protected by applicable laws.

  • Customer Service Representative

    3 months ago

    Kenner, United States Circle K Full time

    Circle K - 2100 Veterans Blvd [Retail Associate / Team Member] As a Customer Service Representative at Circle K, you'll: Provide prompt, courteous customer service and resolve customer issues on shift; Ring up all sales on cash register properly; Perform multi-function operation of fuel console, lottery machine, etc.; Inspect store facilities and equipment...

  • Customer Service Representative

    6 months ago

    Kenner, United States U-Haul Full time

    Location: 1910 Veterans Memorial Blvd, Kenner, Louisiana 70062 United States of America START TODAY, GET PAID TODAY! New hires eligible for BONUS! Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Technician. As a Customer Service Representative, you will work as part...

  • Customer Service Representative

    4 months ago

    Kenner, United States U-Haul Full time

    Location: 1910 Veterans Memorial Blvd, Kenner, Louisiana 70062 United States of America START TODAY, GET PAID TODAY! New hires eligible for BONUS! Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Technician. As a Customer Service Representative, you will work as part...

  • Customer Service Representative- Kenner

    2 months ago

    Kenner, United States Waste Pro Full time

    Waste Pro - 920 Kenner Ave [Customer Service Representative] As a Customer Service Representative at Waste Pro, you'll: Answer incoming calls; Assist existing commercial and residential customers in resolving issues; Provide service quotes for new customers; Establish customer accounts by negotiating and documenting service type, pricing, billing, and other...

  • Customer Service Representative, Shuttle Operations

    3 months ago

    Kenner, United States SP Plus Corporation Full time

    Customer Service Representatives are responsible for ensuring the highest quality customer service when interacting with customers. Responsibilities In a professional and service related manner, meets and greets airport patrons at loading platform an Customer Service Representative, Operations, Customer Service, Shuttle, Representative, Operation, Retail,...

  • Customer Service Representative

    1 week ago

    Kenner, Louisiana, United States Club4 Fitness Full time

    Job Overview:At CLUB4 Fitness, we are seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a key member of our front desk staff, you will be responsible for providing exceptional service to our members and guests.Responsibilities:1. Greet members, prospective members, and guests in a friendly and professional...

  • Storage Customer Service Representative

    6 months ago

    Kenner, United States U-Haul Full time

    Location: 2828 Marietta St, Kenner, Louisiana 70062 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Storage Customer Service Representative. As a Storage Customer Service Representative, you will work as part of a support team to be the face of U-Haul...

  • Customer Service Representative

    2 weeks ago

    Kenner, Louisiana, United States Troy Mathews - State Farm Agent Full time

    Job OverviewWe are seeking a highly motivated and detail-oriented Customer Service Representative to join our team at Troy Mathews - State Farm Agent. As a key member of our agency, you will be responsible for delivering exceptional client experiences and driving the growth of our successful insurance agency.

  • Full-Time Customer Service Representative Opportunity

    2 weeks ago

    Kenner, Louisiana, United States American Cash Advance Full time

    American Cash Advance is a dynamic and forward-thinking company that is looking for a talented customer service representative to join its team. This full-time opportunity is based in KENNER, LA, and offers a comprehensive package of benefits and rewards.As a customer service representative, you will be responsible for building strong relationships with...

  • Customer Service Representative

    1 week ago

    Kenner, Louisiana, United States SP+ Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly skilled and customer-focused individual to provide exceptional service to airport patrons at loading platforms and assist with baggage, information, and directions associated with airport services.Responsibilities:Maintain a professional demeanor and greet airport patrons in a courteous...

  • Customer Service Representative with Sales Focus

    2 weeks ago

    Kenner, Louisiana, United States beBee Professionals Full time $30,000 - $50,000

    We are seeking a Customer Service Representative with a focus on sales to join our team at beBee Professionals in Kenner.About the RoleThis is an excellent opportunity for a highly motivated individual to provide exceptional customer service and contribute to the success of our sales team.Key ResponsibilitiesTo greet customers, assist them in selecting...

  • Customer Service Representative

    23 hours ago

    Kenner, United States Cash Cow - Louisiana Full time

    Job Scope:Start your career in the consumer finance industry with an industry leader. We give you the skills and experience needed to begin a solid professional career in the Title, Payday and Signature Loan industry.The role of Customer Service Representative is the first point of contact for our customers. Our Customer Service Representatives learn all...

  • Customer Service Representative: KENNER, LA

    3 weeks ago

    Kenner, United States American Cash Advance Full time

    We are looking for the Best of the Best Full-Time Customer Service Representative: KENNER, LADo you have a passion for helping people?Are you always looking for a better way of doing things?Do you embrace change and adapt well under pressure?If you answered yes to the above questions, please continue reading.American Cash Advance has been a leading cash...

  • Customer Service Representative: KENNER, LA

    4 weeks ago

    Kenner, United States American Cash Advance Full time

    We are looking for the Best of the Best Full-Time Customer Service Representative: KENNER, LADo you have a passion for helping people?Are you always looking for a better way of doing things?Do you embrace change and adapt well under pressure?If you answered yes to the above questions, please continue reading.American Cash Advance has been a leading cash...

  • Customer Service Representative: KENNER, LA

    3 months ago

    Kenner, United States American Cash Advance Company Full time

    We are looking for the Best of the Best Full-Time Customer Service Representative: KENNER, LA Do you have a passion for helping people? Are you always looking for a better way of doing things? Do you embrace change and adapt well under pressure? If you answered yes to the above questions, please continue reading. American Cash Advance has been a leading cash...

  • Insurance Service Representative

    1 week ago

    Kenner, Louisiana, United States James Webb - State Farm Agent Full time

    Job OverviewWe are seeking a highly motivated and customer-focused individual to join our team as an Insurance Service Representative. As a key member of our agency, you will play a vital role in generating exceptional client experiences that drive business growth.

  • Customer Service Representative

    4 weeks ago

    Kenner, United States Dustin Braud - State Farm Agent Full time

    Benefits:401(k)Bonus based on performancePaid time offTraining & developmentROLE DESCRIPTION:As a Customer Service Representative - State Farm Agent Team Member with Dustin Braud - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer...

  • Customer Service Representative

    3 weeks ago

    Kenner, United States Dustin Braud - State Farm Agent Full time

    Benefits: 401(k) Bonus based on performance Paid time off Training & development ROLE DESCRIPTION:As a Customer Service Representative - State Farm Agent Team Member with Dustin Braud - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency....

  • Customer Service Representative

    3 weeks ago

    Kenner, United States Dustin Braud - State Farm Agent Full time

    Benefits: 401(k) 401(k) matching Competitive salary Paid time off ROLE DESCRIPTION:As a Customer Service Representative - State Farm Agent Team Member with Dustin Braud - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention...

  • Customer Service Manager

    1 week ago

    Kenner, Louisiana, United States Hyde Park Hospitality Full time

    Job DescriptionWe are looking for a skilled Customer Service Manager to lead our team at Hyde Park Hospitality's airport concession stand. As a Customer Service Manager, you will be responsible for providing exceptional customer service and managing a team of customer service representatives.Key ResponsibilitiesProvide exceptional customer service to...