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Hampton Inn

4 months ago

Winston Salem, United States Quality Oil Company, LLC Full time

Hampton Inn & Suites

111 Hampton Woods Ln.

Raleigh, NC 27607

Position Summary

The Guest Services Manager is responsible for leading a department that meets and exceeds all guest expectations, especially during check-in and check-out.

Responsibilities

* Training, developing, and counseling all front desk employees
* Completing work schedules for front desk department staff in a timely and effective manner
* Conducting regular staff meetings and promoting the QTR culture and the core ideology
* Communicating and is knowledgeable of guest satisfaction scores
* Operating within budgetary guidelines
* Promoting and encouraging team work at all times
* Making sound decisions and identifying problems and offering solutions
* Demonstrating knowledge of O&R and brand success plans
* Providing information to guests about hotel policies, services, and amenities
* Responding to requests from guests for assistance and information about the local area (e.g. directions, restaurants, attractions, etc.)
* Entering/changing reservations information, posting charges to guest rooms, and selling rooms to customers
* Processing payments from guests and reviewing and balancing guest accounts
* Informing housekeeping department about room status/availability
* Listening and responding to guests' requests and complaints
* Operating hotel switchboard
* Maintaining daily logs and balancing shift work and cash drawers
* Maintaining front desk department audit standards
* Monitoring and maintaining property security
* Responsible for purchasing, monitoring, and controlling store inventory

Requirements

* Prior supervisory experience is preferred
* Prior hospitality experience is strongly preferred
* Strong initiative and work ethic
* Punctual, reliable, and regular attendance
* Strong attention to detail
* Customer-service oriented
* Strong multitasking and organizational skills
* Ability to work in a fast-paced environment
* Excellent communication skills - verbal and written
* Excellent interpersonal skills
* Excellent time and project management skills