Front Office Manager

4 weeks ago

Washington, United States Lore Group Full time
Lyle takes the best of "home" and then makes it even better. It is somewhere you can make your own, be cared for and always feel welcome. Whether you're a proud Washingtonian or a guest in our capital city, you'll unwind in complete comfort throughout your time with us. However, that comfort is never at the expense of a style that is unique to Lyle: beyond the expected, but never over the top.

Job Description

We are looking for an experienced and passionate Front Office Manager for Lyle Washington DC. Our preferred Front Office Manager must have luxury hotel/hospitality experience.

Our culture is entrepreneurial, team-oriented, creative, and unparalleled hospitality experiences underpins all that we do. We believe passion, a clear vision and best-in-class talent leads to extraordinary results.

Our ideal Front Office Manager thrives in a non-stop environment, has an open mind, a great sense of humor, loves finding solutions, working with a team, and proactively creating positive outcomes.

The ability to be adaptable, calm under pressure, resourceful and efficient is in your DNA.

Front Office Manager Essential Functions
• Ensure warm and genuine arrival and departure experience for all guests.
• Operate the Front Office properly, efficiently and with profitability and in accordance with Lyle Washington DC service standards.
• Ensure the Front Office associates are informed & up-to-date with information on rates, promotional programs, and all information pertaining to Lyle Washington DC and the surrounding areas.
• Facilitate the work schedule for all Front Office Employees to ensure proper staffing levels are followed at all times.
• Anticipate guests' needs, create personal and memorable experiences and solutions.
• Handle all guest complaints and provide solutions to guest issues; ensure proper follow-up protocol is in place and all guest issues are resolved prior to departure.
• Collaborate and communicate with all departments to ensure seamless guest satisfaction.
• Identify quality improvement trends and effectively communicate issues to the Director of Operations; track issue trends and provide innovative solutions to eliminate guest dissatisfaction.
• Perform training, including coaching & counselling, disciplinary action, etc., for Front Office Team.
• Manage the Front Office Up-Sell Program, encourage participation & growth.
• Comply with all company policies and procedures.

Benefits

At Lyle Washington DC we are committed to giving our employees the skills and support required to deliver extraordinary experiences, and most importantly, to grow in their careers. On top of this we also like to offer our teams a wide range of benefits including:
  • Medical, Dental & Vision Insurance (for full-time employees)
  • 10 Days Vacation - Plus every year an extra day
  • Company Paid Life Insurance 1.5X annual salary
  • Employee Assistance Program
  • Referral Incentive
  • 401K with 5% Match
  • Training and Development Programs
  • Five complimentary nights stay a year in any Lore Group Hotel as well as discounted Room Rates & Family and Friends Discounts
  • Employee Discounts (50% Discount on F&B)
  • Additional perks via United Healthcare
  • Complimentary Employee Meals
  • Employee Recognition programs

Equal Employment Opportunity

Lore Group does not discriminate against employees or applicants for employment based upon race, color, religion, sex, national origin, age, disability, personal appearance, sexual orientation, gender identity or expression, marital status, family responsibilities, genetic information, matriculation, or political affiliation. We will make any reasonable effort to ensure that all applicants and employees receive equal opportunity in personnel matters, including recruiting, selection, training, placement, promotion, wages and benefits, transfers, terminations, and working conditions.

Location: Washington, DC

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