Member Development Representative
1 week ago
Provide phone, electronic and personal assistance with IAACU products and services ensuring member satisfaction per IAACU standards.
This position is based out of our corporate office in Bloomington, IL five days per week.
How does a Member Development Representative make an impact?
* Provides service and information in a pleasant, professional, and efficient manner.
* Researches and solves member questions, problems, and complaints concerning credit union accounts.
* Cross-sells IAACU products and services to incoming callers to meet individual, departmental and organizational goals.
* Accurately and efficiently processes financial transactions (e.g., account transfers, loan and credit card payments).
* Serves as primary contact for IAACU to assist members with all e-commerce requests/transactions through the Service Center.
* Cross-trained to provide assistance and backup to Plastic Card Department.
* Assists in processing consumer loan applications by phone and providing follow-up outbound product calls and rate quotes as assigned.
* Maintains current, comprehensive knowledge of credit union products and services and Service Center policies, procedures and regulations.
* May assist with marketing campaigns, as assigned.
Do you have what we're looking for?
* Strong phone communication skills.
* Ability to multi-task, specifically researching questions while on the phone with members.
* Technical proficiency to learn and operate multiple data processing platforms.
* Possess strong personal computer and keyboarding skills.
* This is an intermediate level support role, which typically requires 1 years of relevant experience.
Why work with us?
We planted our roots in 1916 and are one of the largest Farm Bureau organizations in the United States. We are a voice for Illinois farmers, farm families, and anyone involved in food and agriculture. That covers a lot of ground. We represent our members in local communities, Springfield, IL and Washington D.C. When you become a part of Illinois Farm Bureau, you become part of something that touches the lives of people every day. You truly make a difference.
You'll be able to take advantage of our benefits package, which includes insurance benefits (medical, dental, vision, disability, and life), 401(k) with company match, parental leave, paid time off, paid company holidays and time off to volunteer. Please click here to learn more about Illinois Farm Bureau and the many benefits we offer our employees.
Illinois Farm Bureau is committed to providing equal opportunity in all areas of employment, and in providing employees with a work environment free of discrimination and harassment. Employment decisions are made without regard to race, color, religion, age, gender, sexual orientation, veteran status, national origin, disability, or any other status protected by applicable laws or regulations.
Come join our team at Illinois Farm Bureau today
Illinois Farm Bureau does not generally sponsor individuals for employment-based visas for this position.
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