Senior Housing Manager
2 months ago
Genacross Lutheran Services is a faith-based nonprofit organization committed to providing compassionate care and support to individuals and communities in need. We are currently seeking a dedicated and talented individual to join our Housing Services team in Toledo. OH. If you are passionate about making a positive impact in people's lives and share our values, we invite you to consider joining us at Genacross Lutheran Services.
Working at Genacross Lutheran ServicesAs an employee at Genacross Lutheran Services, you will have the opportunity to work in a dynamic and fulfilling environment, where your skills and talents will be utilized to serve the needs of our community. We offer a range of comprehensive benefits to serve you and your family.
Benefits for full-time employees include health insurance, vision + dental insurance, life insurance, 401K plan with 4% employer contribution, short term disability, paid time off (PTO), flexible spending account, health savings account, employee assistance program, tuition reimbursement, and employee discounts.
Position SummaryThis Senior Housing Manager position will be responsible for managing the day-to-day operations for an assigned senior independent living location. This position will also be responsible for ensuring and maintaining compliance with HUD/AFHMP/ADA regulations in the housing industry as well as providing oversight of housing site managers.
DUTIES AND RESPONSIBILITIES· Responsible for ongoing review and audits of site manager files to include but not limited to move-ins, move-outs, Tenant Income Certifications and recertification of all Genacross Lutheran Housing Services Ministries.
· Maintains orderly and consistent system of recordkeeping including computer and paper files as needed of Site files to be easily reviewed by Director of Management & Service Coordination & Director of Housing Compliance.
· Assists in ensuring and maintaining compliance with HUD/OHFA/MSHDA regulations in the Housing Ministry.
· Treats residents, residents’ family members, visitors and fellow employees with courtesy, respect and dignity.
· Updates Director of Management & Service Coordination and Director of Housing Compliance with identifying and correcting problem areas and/or improving documentation at the Genacross Lutheran Services Housing Ministries.
· Ensures that all residents’ rights are adhered to which includes but is not limited to:
o Ensures that all communication and care is provided in privacy.
o Maintains all confidentiality
o Provides proper notice to residents before entering residents’ apartment.
o Reports all grievances and complaints made by residents to Senior Management and responds to resident complaints within 5 working days.
o Reports all allegations of resident abuse and/or misappropriation of resident property to senior management and ensures all other staff is notified as necessary.
· Markets apartments, actively striving for full occupancy. Attends approved local organizations or events for the purpose of promoting and marketing the assigned Ministry.
· Enthusiastically shows and explains facility to perspective residents and/or their families. Distributes promotional and application material.
· Maintains updated waiting list and marketing/referral list in accordance with Genacross and HUD standards.
· Performs accurate recertification and apartment inspections in a timely manner in accordance with current rules and regulations.
· Schedules vendors and maintenance to turn around apartments in order to maintain maximum occupancy.
· Places orders and obtains competitive pricing on purchases and services.
· Assists with annual budget and monitors expenses to meet monthly budget.
· Monitors HUD/OHFA/MSHDA regulatory changes governing the Site Managers position.
· Ensures that Site Managers are providing appropriate documentation to new and existing tenants.
· Receives and records rent, makes deposits of cash/checks daily and prepares and submits financial information, census, Social Accountability, volunteer and other required reports
· Adheres to all established safety procedures
· Performs other duties as assigned by management.
EDUCATION, TRAINING AND EXPERIENCE· Associate Degree with working knowledge of computers and work processing.
· Excellent written and oral communication skills with a high level or organization skills
· Responsible for following Federal, State, and local laws, regulations and guidelines governing the operations of the independent living project.
· Management experience in housing, budgeting, property management, personal management and marketing.
· Willingly works with co-workers, supervisors and staff to solve problems and to improve processes and services.
· Evaluation, management and supervisory experience necessary.
· Requires strong oral and written communication skills including the ability to interact with Senior Executives.
· Understands directions, communicates and responds to inquiries promptly; has excellent human relation skills.
· Some travel may be required.
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