Student Success Coach

2 weeks ago

New York, United States Laboratory Institute of Merchandising Full time

LIM College - The Business of Fashion & Lifestyle is currently seeking candidates for the position of Student Success Coach

GENERAL DESCRIPTION:

Founded in 1939 and located in midtown Manhattan, LIM College is a female-led and owned

institution focused on the global business of fashion and lifestyle. Offering master's, bachelor's and associate degree programs, LIM prepares students for career success via an immersive approach grounded in real-world experience and learning by doing through required internships. LIM College's commitment to excellence in business education ensures graduates are sought after by a wide range of employers, as evidenced by a Career Outcomes Rate of 96% for the Class of 2022. Alumni excel throughout all areas of fashion and lifestyle and have gone on to work for companies such as Chanel, Gucci, Alexander McQueen, Ross Stores, The Financial Times, Ulta Beauty, Google, Saks Fifth Avenue, Cannabis Creative, and The National Football League.

The Student Success Coach maintains high-touch student contact to proactively support students through academic or other factors impacting their academic performance and overall LIM experience, using a variety of interventions, referrals, and follow-up services. Responsibilities will include regular contact with students via scheduled meetings, phone and email communications, case management, collaboration, consultation, and referrals with key departments at the College.

HOURLY RATE: $24.00/hour- PART TIME

ESSENTIAL FUNCTIONS AND BASIC DUTIES

* Serve as integral outreach coach, by executing communication via phone, text, and email to various student populations including international, graduate, and undergraduate students who may be experiencing obstacles to persist.
* Fosters strong relationships with students, serves as an initial and consistent point of contact, and provides excellent holistic customer service, responding empathetically and accurately to student inquiries.
* Responsible for introducing and encouraging participation in college support services, student academic support programs, and cultivating habits that will result in academic and student success.
* Utilize CRM systems (Canvas, Drop Out Detective, EdSights, etc.) to identify high-risk students at the undergraduate and graduate levels and connects them to college resources (i.e. tutoring, writing center, academic advising, student affairs, academic department leaders, etc.) to increase student success and encourage program completion.
* Collaborates and escalates potential issues to the academic advising team or other related student support area to provide students with necessary academic interventions for early alert or other academic needs.
* Develops professional relationships with students to coach and foster developmental conversations to motivate students towards achieving educational goals.
* Collect and record all information pertaining to student cases in relevant CRM system(s).
* Contributes to overall retention efforts of the college, including but not limited to: registration outreach and assistance, college withdrawals, re-admissions, course performance, and attendance and registration hold reviews.
* Assist with implementation and execution of student workshops, and other student programming including on-campus events such as Accepted Student's Day, Orientation, etc.
* Communicate and collaborate with other College departments to expedite resolution of problems. Works closely with academic advisors, faculty, and others to closely monitor performance of at- risk students.

REQUIREMENTS: The person selected will have the following qualifications:

* Bachelor's degree required
* General knowledge of CRM systems/data tracking and customer service
* 1-2 years of experience in higher education, customer service, or similar area
* Strong leadership capabilities, exceptional interpersonal and communication skills, a collaborative team style, ability to comfortably conduct outreach via phone and other technological means

WORK PERKS:

* Hybrid Work Schedules
* College Closed for Summer Fridays
* Tuition Remission or Tuition Exchange
* 6 Weeks of Paid Holidays
* Birthday Day to Celebrate your Birthday
* 2-4 weeks of vacation based on longevity; 7 sick days annually

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