Patient Scheduler I- PMG Phone Center
4 weeks ago
Patient Scheduler I- PMG Surgery Phone Center
- Coordinates the encounter or episode process for our patients and consumers by performing activities related to patient schedulingAccuracy in scheduling is paramount in performance
- Responsible for providing excellent patient experience
- Illustrate insurance contract requirement knowledge and use of tools to respond to provider network questions
- Secure prior authorization or referral in applicable situationsUse on-line tools to validate eligibility of coverage for presenting patients
- Provides comfort rounding and communicates delays with exceptional patient experience tools
- Other duties as assigned
How you belong matters here.
We value our employees' differences and find strength in the diversity of our team and community.
At Presbyterian, it's not just what we do that matters. It's how we do it - and it starts with our incredible team. From Information Technology to Food Services and beyond, our non-clinical employees make a meaningful impact on the healthcare provided to our patients and members.
Why Join Us
- Full Time - Exempt: No
- Job is based Presbyterian Hospital
- Work hours: Weekday Schedule Monday-Friday
- Benefits: We offer a wide range of benefits including medical, wellness program, vision, dental, paid time off, retirement and more for FT employees.
Experience:
- A minimum of nine (9) months of work experiences in office, healthcare or customer service environment is required.
- Must pass EPIC competency for Registration at completion of Epic Clerical Training class.
Abilities:
- Performs appointment scheduling for patient via the telephone or in person to include testing, procedures and clinician appointmentsCoordinates advanced scheduling visit types to include physicians, APCs, resources and technicians
- Pass annual competency exam for all areas of responsibility.
- Attend Quarterly MSO meetings.
- Attend Staff meetingsAttend Employee Forums
Education:
- High School Diploma or GED
Responsibilities:
- Customer Service and Caring Practices:
- Achieve exceptional patient experience for patients and patient families by using CARES, AIDET and EPE tools.
- Addresses and attempts to appropriately resolve complaints in the moment by using key words at key times
- Ability to manage conflict and appropriately request the help of a supervisor when needed
- Round with patients waiting to insure their comfort and to inform of delays when applicableEncounter Components:
- Performs the patient scheduling process and validating accurate patient demographics
- Guide informed dialogue with patients and patients representatives regarding in-network coverages (respecting CDS and RDS guidelines)
- Set patient expectations regarding Prior Authorization, Referrals and out of pocket expensesFinancial Accountabilities.
- Refers as appropriate to on site Financial Advocate, or for uninsured to the Financial Advocacy CenterMessage Management:
- Formulates complete and accurate telephone encounter messages and routes to the appropriate Epic in-basket pool to support operational aspects of patient care.
Medical Record Components: - Instructs patients on the Release of Information process and insure a fully completed ROI Form is submitted to Health Information Management for incoming or outgoing records
Patient Relations - Comprehend quality service connection to patient satisfaction and reimbursement
- Participate in metric goals for telephones performance metrics, TSF and abandonment rate
- Perform confirmation calls when applicable to include directions and instructions as required by the visit type
All benefits-eligible Presbyterian employees receive a comprehensive benefits package that includes medical, dental, vision, short-term and long-term disability, group term life insurance and other optional voluntary benefits.
Wellness
Presbyterian's Employee Wellness rewards program is designed to provide you with engaging opportunities to enhance your health and activate your well-being. Earn gift cards and more by taking an active role in our personal well-being by participating in wellness activities like wellness challenges, webinar, preventive screening and more.
Why work at Presbyterian?
As an organization, we are committed to improving the health of our communities. From hosting growers' markets to partnering with local communities, Presbyterian is taking active steps to improve the health of New Mexicans.
About Presbyterian Healthcare Services
Presbyterian exists to improve the health of patients, members, and the communities we serve. We are locally owned, not-for-profit healthcare system of nine hospitals, a statewide health plan and a growing multi-specialty medical group. Founded in New Mexico in 1908, we are the state's largest private employer with nearly 14,000 employees - including more than 1600 providers and nearly 4,700 nurses.
Our health plan serves more than 580,000 members statewide and offers Medicare Advantage, Medicaid (Centennial Care) and Commercial health plans.
Inclusion and Diversity
Our culture is one of knowing and respecting our patients, members, and each other. We capture this in our .
AA/EOE/VET/DISABLED. PHS is a drug-free and tobacco-free employer with smoke free campuses.
USD $21.48/Hr.
The compensation range for this role takes into account a wide range of factors, including but not limited to experience and training, internal equity, and other business and organizational needs.
-
Patient Scheduler I- PMG Phone Center
3 weeks ago
Albuquerque, United States Presbyterian Healthcare Services Full timeOverview Patient Scheduler I- PMG Surgery Phone Center * Coordinates the encounter or episode process for our patients and consumers by performing activities related to patient schedulingAccuracy in scheduling is paramount in performance * Responsible for providing excellent patient experience * Illustrate insurance contract requirement knowledge and use...
-
Patient Scheduler I- PMG Phone Center
1 week ago
Albuquerque, United States Presbyterian Healthcare Services Full timeOverview Patient Scheduler I- PMG Surgery Phone Center * Coordinates the encounter or episode process for our patients and consumers by performing activities related to patient schedulingAccuracy in scheduling is paramount in performance * Responsible for providing excellent patient experience * Illustrate insurance contract requirement knowledge and use...
-
Patient Registrar I
3 weeks ago
Albuquerque, United States Presbyterian Healthcare Services Full timeOverview Now hiring a Patient Registrar I. Summary: * Coordinates the encounter or episode process for our patients and consumers by performing activities related to patient registration. * Accuracy of data capture to reduce denials is paramount. * Secure financial payment at time of service including co-insurance, copayments, residual balances, self-pay...
-
Patient Registrar I
1 week ago
Albuquerque, United States Presbyterian Healthcare Services Full timeOverview Now hiring a Patient Registrar I. Summary: * Coordinates the encounter or episode process for our patients and consumers by performing activities related to patient registration. * Accuracy of data capture to reduce denials is paramount. * Secure financial payment at time of service including co-insurance, copayments, residual balances, self-pay...
-
Contact Center Agent I
1 month ago
Albuquerque, United States Presbyterian Medical Services Full timeJob DescriptionJOB CATEGORY: CALL CENTER / CONTACT CENTER / ADMINISTRATION We are seeking a dedicated and compassionate Contact Center Agent to join our team. The Contact Center Agent will serve as the first point of contact for patients over the phone, ensuring a positive experience by providing exceptional customer service and support. The primary...
-
NP/PA - Family Medicine Access - PMG Wyoming
4 weeks ago
Albuquerque, United States Presbyterian Healthcare Services Full timeAt Presbyterian, it's not just what we do that matters. It's how we do it. How we do things here makes all the difference. Presbyterian Medical Group seeks a Family Medicine Nurse Practitioner or Physician Assistant to join our established practice at PMG Wyoming in Albuquerque, NM. We're all about well-being, starting with yours. We offer a nationally...
-
NP/PA - Family Medicine Access - PMG Wyoming
1 week ago
Albuquerque, United States Presbyterian Healthcare Services Full timeAt Presbyterian, it's not just what we do that matters. It's how we do it. How we do things here makes all the difference. Presbyterian Medical Group seeks a Family Medicine Nurse Practitioner or Physician Assistant to join our established practice at PMG Wyoming in Albuquerque, NM. We're all about well-being, starting with yours. We offer a nationally...
-
Patient Services Representative I
2 weeks ago
Albuquerque, United States First Choice Community Healthcare Full timeJob Title: Patient Services Representative I Position Code: B06N Non-Exempt Department: Health Center Operations Position Category (330): Patient Support Staff (L32) Position Category (RPHCA): Administrative Staff The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as...
-
Patient Services Representative I
3 weeks ago
Albuquerque, United States First Choice Community Healthcare Full timeJob Title: Patient Services Representative I Position Code: B06N Non-Exempt Department: Health Center Operations Position Category (330): Patient Support Staff (L32) Position Category (RPHCA): Administrative Staff The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as...
-
Patient Services Representative I
3 weeks ago
Albuquerque, United States First Choice Community Healthcare INC Full timeJob DescriptionJob DescriptionDescription:Job Title: Patient Services Representative IPosition Code: B06N Non-ExemptDepartment: Health Center OperationsPosition Category (330): Patient Support Staff (L32)Position Category (RPHCA): Administrative StaffThe following statements are intended to describe the general nature and level of work being performed. They...
-
Patient Services Coordinator
2 weeks ago
Albuquerque, United States UNM Medical Group, Inc. Full timeJob DescriptionJob DescriptionUNM Medical Group, Inc. (UNMMG) is currently seeking a full-time Patient Service Coordinator to join our Team at Center for Reproductive Health (CRH).Minimum $35,692 - Midpoint $44,616**Salary is determined based on years of total relevant experience.*Salary is based on 1.0 FTE (full time equivalent) or 40 hours per week. Less...
-
Patient Services Coordinator
2 weeks ago
Albuquerque, United States UNM Medical Group, Inc. Full timeJob DescriptionJob DescriptionUNM Medical Group, Inc. (UNMMG) is currently seeking a full-time Patient Service Coordinator to join our Team at Center for Reproductive Health (CRH).Minimum $35,692 - Midpoint $44,616**Salary is determined based on years of total relevant experience.*Salary is based on 1.0 FTE (full time equivalent) or 40 hours per week. Less...
-
Scheduler / Contact Center
1 month ago
Albuquerque, United States Ardent Health Services Full timeOverview Join our team as a day shift, full-time, Call Center Scheduler in Albuquerque, NM. Fulfilling your purpose begins here: People First, Always. Here's how we take care of our people: * Medical, vision, dental health insurance, health savings account / flexible spending, competitive pay, paid time off, 401k retirement plan with company match,...
-
Scheduler / Contact Center
2 weeks ago
Albuquerque, United States Ardent Health Services Full timeOverview Join our team as a day shift, full-time, Call Center Scheduler in Albuquerque, NM. Fulfilling your purpose begins here: People First, Always. Here's how we take care of our people: * Medical, vision, dental health insurance, health savings account / flexible spending, competitive pay, paid time off, 401k retirement plan with company match,...
-
Patient Access Account Specialist
3 weeks ago
Albuquerque, United States Presbyterian Healthcare Services Full timeOverview Now Hiring Patient Access Account Specialist I Office Setting Great Customer Service – mandates the front desk duties Bilingual Preferred but not required Will be working on Self-pay WQ’s Under the direction of the Patient Access Supervisor, the Patient Access Account Specialist I provides basic functions to financial clear patient...
-
Patient Access Account Specialist
2 weeks ago
Albuquerque, United States Presbyterian Healthcare Services Full timeOverview Now Hiring Patient Access Account Specialist I Office Setting Great Customer Service – mandates the front desk duties Bilingual Preferred but not required Will be working on Self-pay WQ’s Under the direction of the Patient Access Supervisor, the Patient Access Account Specialist I provides basic functions to financial clear patient...
-
Sterile Processing Tech I
2 days ago
Albuquerque, United States Presbyterian Healthcare Services Full timeOverview Type of Opportunity: Full Time FTE: 1.000000 Exempt: No Work Schedule: Evenings We're all about well-being, starting with yours. Presbyterian employees have access to a fun, engaging and unique wellness program, including free on-site and community-based gyms, nutrition coaching and classes, mindfulness and meditation resources, wellness challenges...
-
Sterile Processing Tech I or II
2 weeks ago
Albuquerque, United States Presbyterian Healthcare Services Full timeOverview Type of Opportunity: Full Time FTE: 1.000000 Exempt: No Work Schedule: Varied Days and Hours We're all about well-being, starting with yours. Presbyterian employees have access to a fun, engaging and unique wellness program, including free on-site and community-based gyms, nutrition coaching and classes, mindfulness and meditation resources,...
-
Sterile Processing Tech I or II
3 weeks ago
Albuquerque, United States Presbyterian Healthcare Services Full timeOverview Type of Opportunity: Full Time FTE: 1.000000 Exempt: No Work Schedule: Varied Days and Hours We're all about well-being, starting with yours. Presbyterian employees have access to a fun, engaging and unique wellness program, including free on-site and community-based gyms, nutrition coaching and classes, mindfulness and meditation resources,...
-
OB/GYN Hospitalist
3 weeks ago
Albuquerque, United States Presbyterian Healthcare Services Full timeAt Presbyterian, it's not just what we do that matters. It's how we do it. How we do things here makes all the difference.Presbyterian is a great place to practice medicine and provide safe, high-quality care. Here, you'll find a different way to make a difference. You support our community. We support you.Technology and digital platforms allow our...
