Guest Relations Agent

3 weeks ago

Orlando, United States Brightline Full time

Company:

At Brightline, we believe in creating meaningful connections through exceptional experiences. We're creating a brighter way to get there by making travel more convenient, more sustainable, and more hospitable every day. If you're optimistic, forward-thinking, and interested in shaping the future of travel with us, we'd love to hear from you.

Your Purpose:

You will be the face of Brightline Trains as guests enter our ticketing area. While suggesting services and products, upselling tickets, and answering questions, you will help our guests know they have made the right decision to travel with Brightline - before they have even sat in one of our oversized leather train seats

If you're a people-person looking for a role where you'll be empowered to own your zone, inspired to learn, and have the confidence to bounce back from setbacks, this is the perfect opportunity

Your Role:

* Guest Empathy: You play a key role in creating a welcoming environment for our guests, anticipating and helping them navigate the various needs they may have before boarding or after arriving.
* Problem Solving: With your in-depth knowledge of product, you will handle ticket and reservation inquiries; help guests with questions regarding booking and travel policy, fare structure and special needs services, such as but not limited to, wheelchair assistance.
* Computer Literacy: You are comfortable navigating across various computer applications to help our guests

We are a new business model - agile and evolving. This job description isn't' meant to be a complete list of your qualifications or all the things you do.

You:

* You have minimum one (1) year of experience in high-traffic and related fields, such as hospitality, guest services, or transportation.
* You are able to work flexible shifts including day, night, weekend and/or holidays, and overtime hours (based on business demands).
* You love working with people, staying upbeat and positive for hours on end (including in stressful times), and skillfully adapting your communication style to fit a diverse group of people.
* You have sound judgment while thinking and acting independently.
* Standing, walking, being on your feet all day, and being physically active for entire shifts, are something you embrace.
* You have the ability to lift/carry various sizes and weights of baggage short distances and push a wheelchair occasionally.
* You are a minimum of 18 years old.
* The ability to speak multiple languages is not required, but a PLUS.

Combine your experience, innovation, and entrepreneurial spirit by joining our growing team in Florida and Nevada. Brightline is pleased to offer a competitive compensation and benefits package, and the opportunity to make a difference while making history as the only privately-funded rapid rail service in the country.

Brightline Management, LLC is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, Brightline Management, LLC will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

  • Guest Reception Agent

    2 months ago

    Orlando, United States Bluegreen Vacations - Bluegreen Corporation Full time

    The Guest Reception Representative is responsible for greeting visitors, customers, and guests in the reception area and/or over the phone, answering, screening and directing incoming calls. The Reception Representative will represent Bluegreen profe Guest, Agent, Representative, Registration, Sales, Retail, Hotel

  • Guest Service Agent 3

    2 weeks ago

    Orlando, United States Loews Hotels Full time

    Guest Service Agent 3At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort.Named one of Central Floridas Top Workplaces and one of Americas Best-in-State Employers by Forbes, we are committed to our...

  • Guest Services Agent

    4 weeks ago

    Orlando, United States Villatel Full time

    Job DescriptionJob DescriptionVillatel, a hospitality company, is in search of a Guest Services Agent. You will be an integral part of ensuring exceptional guest experiences across various resort properties. Your role will involve engaging with guests, collaborating with different departments including operations, maintenance, dispatch, and housekeeping, and...

  • Guest Services Agent

    3 weeks ago

    Orlando, United States Villatel Full time

    Job DescriptionJob DescriptionVillatel, a hospitality company, is in search of a Guest Services Agent. You will be an integral part of ensuring exceptional guest experiences across various resort properties. Your role will involve engaging with guests, collaborating with different departments including operations, maintenance, dispatch, and housekeeping, and...

  • Guest Service Agent

    4 weeks ago

    Orlando, United States Hotel Landy Full time

    Overview Opportunity:  Guest Service Agent Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards.  Your Growth PathFront Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager Your Focus Immediately greet guests and offer to assist with their needs. Register...

  • Guest Service Agent

    3 weeks ago

    Orlando, Florida, United States Hilton Full time

    The beautiful, family friendly Hilton Orlando Buena Vista Palace is seeking a full-time Guest Service Agent to join their team This 1000+ room property is connected by pedestrian skybridge to Disney Springs and offers luxury suites and amenities for magical vacations A Guest Service Agent is responsible for greeting and registering guests and checking guests...

  • Guest Service Agent

    7 days ago

    Orlando, Florida, United States Hilton Worldwide Full time

    The beautiful, family friendly Hilton Orlando Buena Vista Palace is seeking a Part-Time Guest Service Agent to join their team This 1000+ room property is connected by pedestrian skybridge to Disney Springs and offers luxury suites and amenities for magical vacations A Guest Service Agent is responsible for greeting and registering guests and checking guests...

  • Guest Service Agent

    4 weeks ago

    Orlando, United States Hersha Hospitality Management, LP Full time

    Overview Opportunity: Guest Service Agent Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Your Growth Path Front Desk Supervisor or Sales Coordinator - Front Office Manager or Sales Manager Your Focus * Immediately greet guests and offer to assist with their needs. * Register...

  • Guest Service Agent

    1 week ago

    Orlando, United States Holiday Inn Resort Orlando Suites - Waterpark Full time

    **Overview**: **Opportunity: Guest Service Agent** Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. **Your Growth Path** Front Desk Supervisor or Sales Coordinator - Front Office Manager or Sales Manager **Your Focus** - Immediately greet guests and offer to assist with their...

  • Guest Service Agent

    1 week ago

    Orlando, United States Holiday Inn Resort Orlando Suites - Waterpark Full time

    Overview: **Opportunity: Guest Service Agent** Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. **Your Growth Path** Front Desk Supervisor or Sales Coordinator - Front Office Manager or Sales Manager **Your Focus** - Immediately greet guests and offer to assist with their...

  • Guest Service Agent

    3 weeks ago

    Orlando, United States Hersha Hospitality Management, LP Full time

    Overview Opportunity: Guest Service Agent Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Your Growth Path Front Desk Supervisor or Sales Coordinator - Front Office Manager or Sales Manager Your Focus * Immediately greet guests and offer to assist with their needs. * Register...

  • Guest Service Agent 3

    3 weeks ago

    Orlando, United States Loews Hotels Full time

    Guest Service Agent 3 At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort. Named one of Central Floridas Top Workplaces and one of Americas Best-in-State Employers by Forbes, we are committed...

  • Guest Service Agent

    3 weeks ago

    Orlando, Florida, United States Hilton Full time

    Join us in creating a legacy within a brand you can stay inspired with a team that will become family The newest Conrad Hotel in Hilton's luxury portfolio is open in Orlando. As one of the most celebrated openings, be part of the legacy as a Guest Service Agent A Guest Services Agent is responsible for greeting and registering guests and checking guests out...

  • Guest Service Agent

    3 weeks ago

    Orlando, Florida, United States Hilton Full time

    Join us in creating a legacy within a brand you can stay inspired with a team that will become family The newest Conrad Hotel in Hilton's luxury portfolio is open in Orlando. As one of the most celebrated openings, be part of the legacy as a Guest Service Agent A Guest Services Agent is responsible for greeting and registering guests and checking guests out...

  • Guest Service Agent

    3 weeks ago

    Orlando, Florida, United States Conrad Orlando Full time

    Join us in creating a legacy within a brand you can stay inspired with a team that will become family The newest Conrad Hotel in Hilton's luxury portfolio is open in Orlando. As one of the most celebrated openings, be part of the legacy as a Guest Service AgentA Guest Services Agent is responsible for greeting and registering guests and checking guests out...

  • Guest Service Agent

    3 weeks ago

    Orlando, United States Holiday Inn Resort Orlando Suites - Waterpark Full time

    Overview Opportunity:  Guest Service Agent Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards.  Your Growth PathFront Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager Your Focus Immediately greet guests and offer to assist with their needs. Register...

  • Guest Service Agent

    3 weeks ago

    Orlando, Florida, United States Holiday Inn Resort Orlando Suites - Waterpark Full time

    OverviewOpportunity: Guest Service AgentGreet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Your Growth PathFront Desk Supervisor or Sales Coordinator – Front Office Manager or Sales ManagerYour FocusImmediately greet guests and offer to assist with their needs.Register and assign...

  • Guest Service Agent

    4 weeks ago

    Orlando, Florida, United States Holiday Inn Resort Orlando Suites - Waterpark Full time

    OverviewOpportunity: Guest Service AgentGreet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Your Growth PathFront Desk Supervisor or Sales Coordinator – Front Office Manager or Sales ManagerYour FocusImmediately greet guests and offer to assist with their needs.Register and assign...

  • Guest Service Agent

    6 days ago

    Orlando, Florida, United States Hersha Hospitality Management, LP Full time

    OverviewOpportunity: Guest Service AgentGreet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards.Your Growth PathFront Desk Supervisor or Sales Coordinator - Front Office Manager or Sales ManagerYour Focus Immediately greet guests and offer to assist with their needs. Register and assign...

  • Guest Service Agent 3

    16 hours ago

    Orlando, United States Loews Hotels & Co. Full time

    At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort. Named one of Central Florida’s Top Workplaces and one of America’s Best-in-State Employers by Forbes, we are committed to our “power of...