Client Support Specialist
1 month ago
Purpose
As an entry level Client Support Specialist, you will support our educational suite of products in a call center environment. You will be responsible for responding to clients via phone and email, manage support cases, and work with other departments in Operations to resolve client issues.
Accountabilities
* Troubleshoots client issues via telephone, email or web conferencing software.
* Records customer inquiries by documenting inquiry and response in Salesforce.
* Performs new client training to large and small groups via web conferencing software.
* Documents and escalates reported issues to the Tier 2 support team and follows up with support and clients regarding resolution.
* Works in tandem with the Customer Solution Management team on CAS-specific issues and projects.
* Be on time and prepared for deadlines, project milestones & responsibilities, and team meetings.
* Other duties as assigned.
Position Requirements
* Bachelor's degree strongly preferred.
* High comfort level explaining technical skills to others
* Flexibility to work shifts between 9AM and 8PM
* Strong interpersonal, written, and verbal communication skills
* Previous telephone and written support experience
* Demonstrated experience with MS Office Suite and web-based information sources
* Exceptional skills related to handling multiple priorities in a high-volume, fast-paced, multi-product environment
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