Appointment Coord

Job Summary

We are searching for an Appointment Coordinator -- someone who works well in a fast-paced setting. In this position, you will handle incoming calls and requests from patients and physicians for referrals and scheduling appointments for multiple patient care teams throughout the hospital system, utilizing a computerized registration and scheduling system and multiple software applications. This role will also identify a unique patient identification number (medical record number) to track a patient's care and facilitate the billing of hospital charges, register patients, and obtain correct demographic and insurance information (this includes parent/guardian information). The Appointment Coordinator will also educate and communicate to patient families or responsible parties' arrival times, how to cancel and reschedule an appointment, and all other necessary information to streamline the process for patient arrival.

Think you've got what it takes?

Responsibilities

* Obtains complete and detailed information from callers and completes the Consult Sheet for referrals (demographics, insurance, referral details, some prenatal history)
* Enters patient information in the databases in timely manner. Conducts maintenance and regular updates to databases, obtains queries from database
* Correctly schedule and confirm patient appointments over the phone and in person. Also communicates patient appointments in writing via email, US postal service or facsimile
* Demonstrates competence in using the OR computer scheduling software
* Demonstrates competence in the current hospital ADT /IDX system
* Handles incoming calls for appointments from patients, internal staff, and physicians in a courteous, professional, and timely manner
* Assists the clinical coordinators in scheduling patients for testing or procedures
* Works with all coordinators in creating and maintaining the weekly Multidisciplinary Meeting list and agenda and in setting up the meeting venue

Qualifications

Being fully vaccinated against COVID-19 is required for all employees at Texas Children's, unless approved for a medical or religious exemption.

* High school diploma or GED required
* 2 years' experience with appointment scheduling and coordination or other related healthcare experience required

Company Profile

"Since 1954, Texas Children's has been leading the charge in patient care, education and research to accelerate health care for children and women around the world. When you love what you do, it truly shows in the smiles of our patient families, employees and our numerous accolades such as being consistently ranked as the best children's hospital in Texas, and among the top in the nation by U.S.News & World Report as well as recognition from Houston Business Journal as one of this city's Best Places to Work for ten consecutive years. Texas Children's comprehensive health care network includes our primary hospital in the Texas Medical Center with expertise in over 40 pediatric subspecialties; the Jan and Dan Duncan Neurological Research Institute (NRI); the Feigin Center for pediatric research; Texas Children's Pavilion for Women, a comprehensive obstetrics/gynecology facility focusing on high-risk births; Texas Children's Hospital West Campus, a community hospital in suburban West Houston; and Texas Children's Hospital The Woodlands, the first hospital devoted to children's care for communities north of Houston. We have also created the nation's first HMO for children, established the largest pediatric primary care network in the country and a global health program that is channeling care to children and women all over the world. Texas Children's Hospital is also academically affiliated with Baylor College of Medicine, one of the largest, most diverse and successful pediatric programs in the nation.

To join our community of 14,000 dedicated team members, visit texaschildrenspeople.org for career opportunities. You can also learn more about our amazing culture at infinitepassion.org. At Texas Children's Hospital, diversity, equity, and inclusion are at the core of our values and mission for the women and children that we serve. We are committed to providing a diverse and inclusive work environment for all faculty, staff and learners throughout our organization. We believe that each member of our one amazing team provides enrichment that allows us to create a lasting legacy for future employees of this great organization.

Texas Children's is proud to be an equal opportunity employer. All applicants and employees are considered and evaluated for positions at Texas Children's without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, gender identity, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved."