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Banquet Captain

1 month ago

Nashville, United States Radisson Hotel Group Full time

At the heart of Radisson Hotel Group Americas is our brand promise, Every Moment Matters. More than just our motto, it's how we do business and who we are at our core. We firmly believe that our people are at the center of our success, so we strive to provide a meaningful employment experience with a focus on developing our team's talents.

Radisson Hotel Group Americas is proud to be one of the world's leading hotel groups, with nine distinctive hotel brands featuring more than 600 hotels throughout the US, Canada, and Latin America. Our portfolio includes Radisson Collection, Radisson Blu, Radisson, Radisson RED, Radisson Individuals, Radisson Inn & Suites, Park Plaza, Park Inn by Radisson, and Country Inn & Suites by Radisson.

Job Responsibilities:

* Ensures efficient operation of banquet functions by coordinating and providing work direction for banquet personnel
* Holds pre-function briefing to determine specifications of each function
* Ensures quality service by assigning employees to workstations
* Ensures that servers take care of every customer and are alert at all times to see that customers are given every attention
* Provides work direction to servers; verifies that servers are at work as scheduled
* Handles customer concerns and complaints promptly and tactfully.
* Provides employees with the information needed to perform their job effectively
* Orients employees to the department and hotel and provides on-the-job training on job responsibilities
* Prioritizes and assigns work
* Provides feedback to the employee and department manager on the employee's performance of job responsibilities


* Works closely with kitchen to coordinate cooking, food presentation and delivery times for each function
* Completes dish and food requisitions as necessary
* Ensures that employees follow proper sanitation practices
* Supervises the handling, storage and security of all kitchen and banquet equipment used in function
* Reports all maintenance problems to appropriate personnel
* Inspects rooms and public areas for cleanliness


* Develops and implements strategies and practices which support employee engagement
* Communicates performance expectations and provides employees with on-going feedback
* Provides employees with coaching and counseling as needed to achieve performance objectives and reach their fullest potential


* Creates 100% guest satisfaction by providing the Radisson experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations:
* Gives personal attention, takes personal responsibility and uses teamwork when providing guest service.
* Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems.
* Provides Yes I Can genuine hospitality and teamwork on an ongoing basis.
* Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction.
* Performs other duties as required by management to provide 100% Guest Satisfaction and genuine hospitality to our Guests.


* Performs other duties as required by management to provide 100% Guest Satisfaction and genuine hospitality to all guests

Requirements/Skills

* Two years of banquet experience in an upscale environment preferred
* Excellent customer service skills
* Skilled in the use of techniques and strategies required to deliver training material in group and one-on-one settings
* Demonstrate ability to relate to, communicate with, and motivate employees to sustain high performance and quality levels
* Highly organized - demonstrate ability to proactively prioritize needs, put first things first, and effectively manage resources and time
* Must meet minimum age to serve alcohol based on applicable state law
* Able to work a flexible schedule, including weekends and holidays

We are an equal opportunity and affirmative action employer and make employment decisions without regard to age, race, religion, national origin, gender, sexual orientation, gender identity, disability, veteran status, genetic information or other protected class. Background checks are also required before employment begins.

Visa Requirements: We participate in E-Verify and all candidates must be in possession of identification providing authorization to work in the United States as defined in the Immigration Reform and Control Act of 1968 (IRCA). This position does not offer sponsorship of Work Visas.

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