Lead Elf Assistant

3 weeks ago

Schaumburg, United States Cherry Hill Programs Full time

About Us

Cherry Hill Programs brings the magic to every experience by capturing moments that last a lifetime. In partnership with retail locations, tourist attractions, and destinations across North America, Cherry Hill Programs contributes millions of holiday and souvenir experiences for children and families, year after year.

Position Overview

We are looking for an upbeat, bubbly, and outgoing Lead Elf Assistant who can manage a small team of Santa's Helpers throughout the holiday season. In this role, creativity and a child-centered mindset are a must as our Assistant Local Manager will also be engaging with young children and may have to answer unexpected questions with silly and believable responses

If you are committed to CAPTURING MOMENTS with Santa and creating magical experiences for our guests, this is the opportunity for you Must be at least 18 years of age.

Our Lead Elf Assistant Will Also

* Promote a positive, collaborative environment and maintain our core values and policies
* Assist Lead Elf (Local Manager) with preparations for the opening day including hiring completion, inventories, equipment setup/testing, staff scheduling and training, and learning proper opening/closing procedures
* Take high-quality photos of families and children with Santa, ensuring everyone looks merry and bright
* Photography experience not required


* Help with Elf recruitment and training, ensuring all team members are ready to embody the spirit of the season
* Jump in to support your fellow Elves whenever needed-whether that's helping with crowd control, photo sessions, or engaging with guests
* Support in creating a magical, Elf-friendly atmosphere, resolving customer issues with holiday cheer
* Ensure proper setup and operation of the Santa Set, keeping everything festive and fun
* Lead by example and reinforce policies and procedures established by senior management
* Troubleshoot technical issues and escalate to IT or Local Management when needed
* Assist Local Manager with administrative tasks such as inventory, scheduling, training and/or recruiting
* All other duties as assigned

What We're Looking For

* Strong teamwork and organizational skills, with a love for the holidays
* Ability to provide excellent customer service with a friendly Elf-like attitude
* Team player who can work independently and understands the importance of leadership
* Excellent time management and problem-solving skills as well as the ability to use good judgment and make strong, independent decisions
* Ability to process sales transactions and comfortable with cash handling
* Professional attire and good hygiene are a must
* Available to attend mandatory pre-season training
* Flexibility and willingness to work during "peak" retail hours, such as evenings, weekends, and holidays
* Available to work a minimum of 20 hours a week or as needed

Knowledge, Experience & Skill

* At least 18 years of age
* Previous retail/assistant manager and photography experience preferred
* Ability to stand for long periods while maintaining a festive demeanor
* Ability to lift and carry equipment up to 10-25 pounds

What Else Can You Expect

* Dress Code: Be ready to don your Elf uniform and keep it professional and fun
* A fun, fast paced, and passionate environment
* Career advancement opportunities
* Flexible schedule
* Referral program
* One free photo package for friends and family per staff member
* Must be used 2 weeks before the close of each season



We Work Together to Win Together

Our mission is simple: to bring magic to every experience by capturing moments that last a lifetime. We believe that building a diverse team, with a variety of backgrounds and experiences, is the best way to bring our mission to life.

Cherry Hill Programs strives to provide a positive work environment that values excellence in safety and quality, free from discrimination and harassment. Every employee plays a part in our Company's success and makes this a great place to work. Our people are the heart of our organization and the foundation of our success. Driven by our core values of safety, diversity, integrity, and collaboration, we strive to promote a culture that supports and encourages creativity, fairness, and inclusion.

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