Appointment Scheduler, Full-time 40hrs
3 weeks ago
POSITION SUMMARY
Make all patient appointments for all locations and all providers to ensure all providers are fully utilized.
THIS POSITION IS FULL-TIME, 40 HOURS PER WEEK.
Essential Functions Statement(s)
* Makes appointments for patients, reschedules and cancels through the patient portal, patient call, and outside referral software program
* Follows appointment guidelines to ensure proper scheduling
* Determines patient's clinical need to ensure proper scheduling
* Performs other related duties as assigned
* Accepts incoming patient phone calls and uses computer systems to schedule patients
* Triages patient needs for timeliness of appointments based upon pre-determined criteria
* Determines which physician to place patient with based upon pre-determined criteria
* Retrieves appointments requests from the patient portal and places outbound calls to patients to schedule appointments.
* Monitors and replies promptly to patients' online portal messages.
* Communicates and collaborates with physicians and medical staff to meet patient scheduling needs.
* Meets daily and monthly call quota expectations as assigned by supervisor/manager
* Monitors and schedule patient referrals from hospitals and community medical partners.
* Performs other related duties as assigned
SKILLS & ABILITIES
Education: High School Graduate or GED Required
Experience: 1 year of customer service experience in a clinical/medical environment with high volume-scheduling department with Electronic Medical Records/Health Electronic Records Systems and multi-line phone services or customer service is required.
Preferred Experience: Experience in a healthcare setting (physician's office, clinic or hospital) with knowledge of insurances, copay collection, referral procedures, and healthcare terminology. Orthopedics experience is preferred.
Computer Skills: Must be computer literate. Basic computer skills required such as Word and Outlook. Must be able to type.
POSITION QUALIFICATIONS
Competency Statement(s)/Mental Demands
* Active Listening - Ability to actively attend to, convey, and understand the comments and questions of others.
* Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
* Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
* Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
* Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed
* Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
* Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
Campbell Clinic Benefit Summary:
Campbell Clinic offers a lucrative benefit package to support employees and their families.
* Medical / Dental / Vision Insurance
* HRA Option
* Flexible Spending Account
* Basic Life Insurance
* Voluntary Life Insurance Option
* Long-Term Disability
* Voluntary Short-Term Disability
* Accident Insurance
* Critical Illness Insurance
* 401(k) Plan Matching + Profit Sharing
* Employee Assistance Program
* Paid Time Off
* 8 Paid Holidays
Equal Opportunity Employer/Veterans/Disabled
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