911 Dispatcher I

Summary

We welcome and appreciate your interest in employment with the City of Corpus Christi. We are an equal opportunity employer; no information obtained during the recruitment or selection process is intended for any discriminatory purposes.

Pay

This position is an hourly position at pay grade 109.

Attendance
Rotating 40-hour work week and requirements are to work nights, weekends and holidays if scheduled. 911 Dispatchers are essential to the 911 communications system operation and will be subject to schedule changes and work overtime to cover operational needs.

This is a 24 Hour/7 Days a week operation.

Who May Apply?

All persons legally authorized to work in the United States.

**Multiple Vacancies**

Responsibilities

• Train to receive and evaluate 911 calls and on-emergency calls from the public requesting law enforcement, fire, and/or medical emergency assistance.

• Train to input and transmit call information using computer terminal keyboard.

• Refer callers to appropriate agencies.

• Contacts various parties to notify of complaints and/or actions required.

• Train to verify and/or input data as requested by officers in the field.

• Train to operate two-way radios to dispatch calls to various city and county units and receive/communicate information.

• Train to utilize multiple computer monitors from which to update and monitor call status, transmit and receive data.

• Train to notify different agencies of services requested by personnel in the field.

• Train to conduct file inquiries into NCIC/TCIC data banks to check various records.

• Train to contact issuing police agencies by phone to confirm warrants and request written/oral confirmations.

• Request/send information through the TLETS System.

• May be asked to perform other duties as assigned.

Qualifications

• Requires a High School Diploma or GED

• Minimum of six (6) months to one (1) year experience

• TCLEOSE Basic Telecommunication License, TLETS, NCIC/TCIC full access, Basic CPR Instructions with AED and First Aid, and TDD instruction all required within one (1) year of hire

• U.S. Citizenship required in order to obtain TCOLE licenses and certifications listed above.

• Customer service, dictation style typing preferred

• Must successfully complete all areas of training within one (1) year of hire, which includes passing a series of written examinations

• Must be able to communicate effectively (orally and in writing)

• Must be able to analyze data/information, make quick, accurate decisions under stressful situations.

Other Information:

Benefits

The City offers an excellent benefit package that includes:

• Texas Municipal Retirement System - TMRS is a required retirement plan for all full-time employees. Each employee automatically contributes 7% of their total compensation. The City will match employee contributions 2 to 1 during retirement.

• Medical/dental/vision/life coverage for employees and their eligible dependents.

• Vacation - 88+ hours per year

• Personal leave - 40 hours per year

• Sick leave - 96 hours per year

• Voluntary 457b deferred compensation plan

• Ten (10) Holidays

• Flexible Spending Account

• City Employee Health & Wellness Clinic & City Employee Fitness Center

• Learning & Development Academy

• Tuition Reimbursement Programs

• Employee Recognition Programs

Basis of Rating

Application review and the City may also conduct additional skill assessment tests, in addition to the panel interview.

Closing Statement

• Selected applicants must be able to pass a background investigation and a pre-employment drug test.

• Any position that lists a minimum qualification for education level and/or license/certification will require the applicant to provide proof of documentation if selected for hire into the position with the City of Corpus Christi.

• In the event of an emergency, employees are required to work to provide for the safety and well-being of the public, including the delivery and restoration of vital services.

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