Customer Care Consultant

1 day ago

Medley, United States Carbel LLC Full time
Job Title: Customer Care Consultant

Location: Medley, FL.

About the Role: We are seeking a dedicated Customer Care Consultant to join our team and handle customer inquiries across multiple channels, including calls, emails, and chats. The primary objective of this role is to deliver a top-notch customer experience by providing timely and effective solutions.

Key Responsibilities:
  • Handle customer inquiries and issues through calls, emails, and chats with a high level of professionalism and empathy.
  • Communicate complex information clearly and concisely, ensuring customer understanding.
  • Take ownership of customer concerns and provide timely, effective solutions.
  • Collaborate with internal teams to resolve customer issues and ensure positive resolutions.
  • Manage multiple customer interactions simultaneously, maintaining accuracy and attention to detail.
  • Prioritize tasks based on urgency and importance to meet customer expectations.
  • Gather feedback from customers to help improve our services.
  • Stay informed about company products, policies, and any updates that may impact the customer experience.

Qualifications:
  • Previous experience in customer service or a related field is preferred.
  • Fluency in English and Spanish is mandatory
  • Exceptional communication skills, both verbal and written.
  • Proven ability to think critically and make sound decisions in a fast-paced environment.
  • Strong organizational and multitasking skills.
  • Customer-centric mindset with a focus on delivering outstanding service.

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