Customer Service Support Specialist

18 hours ago

Sturgis, United States GT Independence Full time
RESPONSIBILITIES AND DUTIES

Billing (B), Payroll (PY), Processing (PR), and Customer Service (CS) primary duties:

  • Creates, completes, updates, and reviews employee and client records (PR, CS)
  • Enters information into computer databases for effective record keeping (All)
  • Administers new and existing DocuSign accounts (PR, CS)
  • Prepares and sends documents via mail using approved communications (PR, CS)
  • Ensures the proper naming and saving of documents in the document management system (PR, CS)
  • Assists stakeholders in returning documents (PR, CS)
  • Serves as an escalation point for DocuSign support issues from the Operations staff and customers (PR, CS)
  • Ensures all compliance standards are met for audit purposes (All)
  • Performs timesheet reviewing (PY)
  • Performs time-tracking (PY)
  • Performs proofing & posting (PY)
  • Reviews overlap and overtime reports (PY, CS)
  • Makes and receives phone calls to support external and internal stakeholders (All)
  • Accurately and efficiently completes payroll checklists for assigned agencies. Resolves any discrepancies that may exist in the document. (PY)
  • Works with supervisor to identify strategies for reducing errors (All)
  • Collaborates with the staff to resolve rejected timesheet issues and reduce out-of-cycle payroll disbursements (RFP's) (CS, PY)
  • Completes administrative tasks such as filing, copying, data entry, etc... (All)
  • Prepares and submits invoices to agencies (B)
  • Applies payments (B)
  • Collects on unpaid claims (B)
  • Maintains confidentiality of records relating to clients (All)
  • Collaborates with other staff members to optimize delivery of services (All)
  • Identifies opportunities to improve GT processes (All)
  • Upholds company values and mission (All)
  • Other duties as assigned (All)

EDUCATION

  • High School Diploma or GED required
  • Associate degree preferred

EXPERIENCE AND QUALIFICATIONS

  • At least 1 year of related work experience
  • Excellent written and oral communication skills
  • Extensive experience in working on complex projects with critical thinking and problem solving
  • Excellent organizational and administrative skills with demonstrated ability to work towards and meet deadlines by planning and organizing
  • Demonstrate the ability to balance work pressure with time management skills
  • Demonstrate ability to build positive relationships and communicate with people of diverse backgrounds and abilities
  • Experience in working, initiating, and maintaining a highly effective team
  • Competent in the use of Microsoft programs and the Internet
  • Competent use of Excel

WORK ENVIRONMENT

  • Work is performed in a typical office setting or home office (if not local).

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