Client Manager

3 weeks ago

Los Angeles, United States APPARATUS Full time
CLIENT MANAGER

APPARATUS is a New York-based designer and manufacturer of a distinctive catalog of high-end, high-touch lighting, furniture and objects. We produce both in-house and with the support of high-quality external partners; our catalog is sold globally.

The Client Manager is responsible for managing and cultivating relationships and a corresponding book of business within a specific territory. This role is the primary contact for interior designers, architects, end-users and purchasing agents. A high degree of aesthetic and technical knowledge and elevated communication ability is required to manage these relationships effectively. This role is an in-person role and based in our gallery in Los Angeles.

RESPONSIBILITIES
  • Primary representative of APPARATUS in allocated sales territories.
  • Develop a deep knowledge of and effectively share APPARATUS product and brand story to drive client engagement and sales.
  • Manage client orders efficiently through the sales process and in the utilization of Salesforce - including quoting, invoicing, billing, order completion and shipping.
  • Consistently execute approved brand activities to grow business in your territory, including follow-ups, thank you notes, re-engagement correspondence, micro-events and studio visits.
  • Represent APPARATUS with elevated presentations for clients to walk them through collections - including in-person, digitally and by phone, to explore all client needs and possible APPARATUS solutions.
  • Provide consistently positive and engaging client experience through accurate information, timely response, and warmth in communication.
  • Provide follow-up care and problem-solving as needed.
  • Utilize reporting to manage your book of business, recognize areas of opportunity and partner with leadership to create and deploy outreach strategies to optimize sales in your territory.
  • Manage client expectations effectively by building an understanding of cross-functional processes and structures and what is possible and not possible.

SKILLS
  • Excellent time-management skills, independent drive, and the ability to work under pressure while delivering a positive and elevated on-brand experience.
  • Excellent verbal and written communications skills.
  • Able to build rapport quickly and effectively with different personalities.
  • Curious and resourceful approach to learning.
  • Comfortable with a majority computer-based workload and the need for accuracy.
  • Strong aesthetic and presentation skills, with a keen eye for detail.
  • Strategic and solutions-based thinker.
  • A consistently positive attitude displayed both as an individual and within a collaborative team of peers and management.
  • Ability to respond professionally to critical feedback and proactive in seeking support and help when needed.

EXPERIENCE
  • 3-6 years elevated sales experience in a similar client-facing role in either the interior design industry or with luxury products.
  • Proven ability to develop and maintain ongoing client relationships.
  • Knowledge and interest in contemporary design.
  • Experience in a business that requires a team to execute the common vision, understands the value of the individual and the team.
  • Proven ability in a high-paced environment that values consistency, efficiency, and excellence.

WORK SCHEDULE
  • Full-time gallery hours.
  • Longer hours and weekend availability as needed.
  • Travel as needed.

PERFORMANCE REVIEW AND CHECK-INS SCHEDULE
  • Regular check-ins.
  • Annual performance review.

Starting at $90,000 (inclusive of salary and commission)

This is a full-time position with competitive compensation and benefits. We are an Equal Opportunity Employer. Position is based in our New York studio. Must be legally authorized to work in the U.S.

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