Receptionist

4 weeks ago


Albany, United States CYNET SYSTEMS Full time
Job Description:

Pay Range $18hr - $ 20hr
  • Provide initial personal contact response over the telephone to customers regarding self-service and navigation of Retirement Online, the Retirement System s portal, which will include:
  • Resolving customer requests, questions, or problems by explaining and interpreting their account information in Retirement Online (e.g., walking customers through the self-service functionality, on a step-by-step basis, for the purposes of helping them complete address changes, password resets, enrollments and understand the loan process).
  • Updating information on Death/Survivor Services (e.g., taking reports of passing, providing forms assistance, and explaining death beneficiary process).
  • Assisting customers in registering for Retirement Online through identification of the callers (e.g., confirmation of names, addresses, registration numbers/social security numbers, dates of birth, and last known employers).
  • Documenting callers issues with system use and logs Problem Incident Reports (PIRS) in the event that Retirement Online is not operating as designed or there is a system defect.
  • Assist in the completion of casework and resolution of other Retirement System matters, as necessary, which will include:
  • Scanning loan forms and completing basic data entry to initiate the loan process.
  • Resolving calls pertaining to rudimentary Retirement System matters (e.g., form requests, death reports, faxes).
  • Accessing and navigating Retirement Online, the Internet and OSC s Intranet.
  • Other duties as assigned.

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