Account Support Advisor

4 weeks ago

Cedar Rapids, United States GreatAmerica Financial Services Full time
GreatAmerica Financial Services is a highly successful entrepreneurial company providing equipment financing to businesses across the United States. Our exemplary customer service, our principle-centered business philosophy and our team-based operating approach are key to our success and growth.

Do you enjoy providing exceptional customer service in a fast paced environment? Do you want to be part of a team, building a first class technology platform to handle customer inquiries? Are you looking for a company that encourages growth opportunities within your role?

We Are Looking to Add a Key Member to Our Customer Service Team

We are seeking top notch Account Support Advisors to serve our customer base, including end user transactions, soft collections, and customer relations. In this role, no two days are the same.

As an Account Support Advisor, you'll
  • Play a Critical Role Serving the needs of our customers is key to our success and you will serve as the point person to incoming end user inquires including; invoicing, taxation, agreement terms, and payments.
  • Use Your Expertise You will take pride in understanding the various types of agreements and the end of term process for each to smoothly allow for the purchase or return of equipment.
  • Be a Vital Resource Protect our customer accounts by understanding and abiding by our account security procedures with all interactions.
  • Be a Culture Champion Provide an exceptional customer experience by using a personable approach to understanding the needs and next steps to customers inquires, or requests.
  • Have Leadership and Team Support Enjoy our team-based solution-oriented environment You'll be part of a 10-12 member team consisting of multiple functions within the business including Sales, Sales Support, Credit, Account Support, Portfolio Management and Leadership; all working together to support our mission of helping our customers achieve greater success.

To be successful in this role, you'll need
  • Superior listening skills and empathy
  • The ability to quickly and creatively solve problems
  • Customer Service certificate training program or 6 months customer service experience
  • Prior experience in financial services - leasing industry (desired, but not required)
  • B.A preferred but not required
  • High school graduate or equivalent

You'll work hard, you'll have fun and you'll enjoy a competitive total rewards package

At GreatAmerica we offer a compensation program with market-competitive base pay and pay-for-performance incentives (bonuses) for all roles. We share rewards because we believe every single person here contributes to GreatAmerica's success. But GreatAmerica's total rewards extends beyond just a paycheck and is designed to enrich our team members' personal and professional lives in many ways, including:
  • Planning for Your Future: we set you up for long-term success through our competitive 401(k) plan with company matching and annual profit sharing.
  • Your Leadership fast-tracking programs: if leadership is on your horizon, we've got your back. We have a Building GREAT Leaders program, Dale Carnegie programs, and we contribute to your development through our educational tuition assistance program.
  • Prioritizing Your Health & Wellbeing: we support your work-life interests through programs like our gym reimbursement, employee assistance program, and many company sponsored events hosted through our GreatAmerica Network Group.
  • Your Time Away: competitive time off and flexible working arrangements allow you to do your best work and take the time you need to decompress. We have 10 paid sick days a year, and if you don't use it you can convert up to 70% into additional paid time off the next year.
  • A strong organizational culture focused on our greatest asset: you

If your experience is close to what we're looking for, please consider applying. Experience comes in many forms - skills are transferable, and passion goes a long way. We know that diversity makes for the best problem-solving and creative thinking, which is why we're dedicated to adding new perspectives to the team and encourage you to consider applying if you feel you can make a strong impact in this role.

Please note, this position is not currently eligible for sponsorship for employment authorization.

At GreatAmerica, we're looking to grow our business through our people. Are you looking to grow your career? If so, submit your application at www.greatamerica.com/careers.

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