LensCrafters - Optometric Technician

WHO WE ARE

We are EssilorLuxottica, a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses. The Company brings together the complementary expertise of two industry pioneers, one in advanced lens technologies and the other in the craftsmanship of iconic eyewear, to create a vertically integrated business that is uniquely positioned to address the world's evolving vision needs and the global demand of a growing eyewear industry.

With over 180,000 dedicated employees in 150 countries driving our iconic brands, our people are creative, entrepreneurial and celebrated for their unique perspectives and individuality. Committed to vision, we enable people to "see more and be more" thanks to our innovative designs and lens technologies, exceptional quality and cutting-edge processing methods. Every day we impact the lives of millions by changing the way people see the world.
GENERAL FUNCTION
The Optometric Technician creates exceptional value in the lives of our patients by delivering the LensCrafters Experience. Ensure all patients receive the highest quality Optometric care. Deliver the store's key performance indicators by ensuring flawless execution of the patient experience/behaviors during and after the exam process and seamlessly link the doctor and retail functions together.

MAJOR DUTIES AND RESPONSIBILITIES

Display a professional image, greet patients promptly with a smile
Promptly answer the telephone in a friendly and courteous manner
Perform a variety of tasks to assist the optometrist in eye examinations. Tasks include privately obtaining medical history and preparation of patient for examination. Think out loud, asking open ended questions around the what, why and relevance to patient. Perform tests to aid the optometrist in accurate diagnosis and treatment for the patient in appropriate time frame
Attentive to details; review prescriptions and/or patient information carefully; identify special needs; consult with Optician, Managing Doctor or Retail Management when necessary
Show patience and courtesy to indecisive or difficult customers/patients
Perform work accurately and thoroughly despite time pressure and patient volume
Identify situations involving unsatisfied patients and act quickly for effective resolution
Demonstrate knowledge of appointment book/scheduling procedures and computer operation/procedures
Handle and file all patient records in an organized and efficient manner in accordance with HIPAA
Support retention and cultivation of exams including making NEE calls, 24 hour confirmation calls and no show call-backs
Place contact lens trial orders, ensure no expired contacts and maintain the contact lens room in a neat, orderly and free of clutter.
Utilize the CIAO system for inputting customer/patient data, insurance information and eye care services with appropriate fees. Enter prescription information with accuracy and attention to detail.
Maintain safe working environment for all associates, customers and patients
Support compliance of visual merchandising in the exam lanes, assesment room and contact lens area.
Ability to adapt to various examination scenarios and be personable with patients and staff
Perform all pre-examination testing with accuracy and attention to detail; take initiative to explain all measurements and answer any questions the patient may have
Utilize clinical and product knowledge, provide coaching and guidance to patients on care and handling of contact lenses
Responsible for maintenance and disinfection of equipment; provide clinical support to the optometrist as needed.
Monitor and maintain inventory of supplies and contact lenses in exam rooms
Support retail as capacity and patient demand allows

BASIC QUALIFICATIONS

High School graduate or equivalent
Minimum of one year strong customer service skills (internal/external)
Leadership skills
Strong communicator and listener
Problem solving ability
Organization skills
Strong interpersonal skills
Ability to assess priorities, address multiple tasks and deadlines in fast-paced environment
Ability to work autonomously
Knowledge of office environment
Strong basic math skills

PREFERRED QUALIFICATIONS

Experience in retail and/or optical
Experience in healthcare
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Nearest Major Market: Appleton

Nearest Secondary Market: Oshkosh

Job Segment:
Merchandising, Ophthalmic, Optometry, Retail, Healthcare