Assistant License

3 weeks ago

Augusta, United States City Of Augusta GA Full time

DESCRIPTION

This is an entry level classification. Under direct supervision, the purpose of this classification is to perform a variety of basic technical and paraprofessional duties as well as general clerical duties in support of the services and activities of the Planning and Development Department's Business License & Customer Service unit. Works with building contractors, architects, engineers, builders, and the general public pertaining to Business License, Land Development and Improvement, permit requests, and related concerns.

PRINCIPAL DUTIES AND RESPONSIBILITIES

* Processes various documents, files and scan important memos, letters, etc. Receives, reviews, and routes applications for compliance for Business License and Building permits.
* Processes payments, accepts and processes basic permit applications, plans, and supporting documents and assists higher level technical and professional staff with building, planning, permit processing; performs limited reviews of permit applications, plans, and supporting documents for completeness and compliance with legal standards and city requirements; routes information to professional staff; monitors permit counter work flow processes; issues completed permits following established guidelines.
* Receives, calculates, reviews, and processes payment for permit fees and issues receipts; posts payment information to departmental, fiscal, or other records according to standard procedures; handles and balances cash drawer to appropriate accounts and reconciles reports; establishes and maintains payment installment contracts.
* Maintains a working knowledge of technical and specialized rules, regulations, policies, procedures, and activities in order to direct questions and inquiries related to such technical and specialized rules to the appropriate staff.
* Answers telephones, fax, or email documents. Operates standard office equipment, including job-related computer hardware and software applications, facsimile equipment, and multi-line telephones. Responds promptly to requests for records. Serves as liaison between city staff and developmental processes
* Assists in issuing permits for commercial and residential projects.
* As Required Performs other duties as assigned.

MINIMUM REQUIREMENTS

Education: High School diploma or GED

Experience: Six (6) months of experience in customer service preferably in the construction industry.

Knowledge/Skills/Abilities:

* Excellent filing skills
* Proficiency in Microsoft Office Suite such as Word, Excel, PowerPoint and Outlook to coordinate daily work.
* Must be detail-oriented
* Excellent communication skills both written and oral

OTHER

PERFORMANCE APTITUDES:

* Data Utilization: Requires the ability to review, classify, categorize, prioritize, and/or analyze data. Includes exercising discretion in determining data classification, and in referencing such analysis to established standards for the purpose of recognizing actual or probable interactive effects and relationships.
* Human Interaction:Requires the ability to work with and apply principles of persuasion and/or influence over others to coordinate programs or activities of a project, and resolve typical problems associated with the responsibilities of the job.
* Equipment:Requires the ability to operate, maneuver and/or control the actions of equipment, machinery, tools, and/or materials used in performing essential functions.
* Verbal: Requires the ability to utilize a wide variety of reference, descriptive, and/or advisory data and information.
* Math:Requires the ability to perform addition, subtraction, multiplication, and division; the ability to calculate decimals and percentages; the ability to utilize principles of fractions; and the ability to interpret graphs.
* Functional Reasoning:Requires the ability to apply principles of rational systems; to interpret instructions furnished in written, oral, diagrammatic, or schedule form; and to exercise independent judgment to adopt or modify methods and standards to meet variations in assigned objectives.
* Situational Reasoning: Requires the ability to exercise judgment, decisiveness and creativity in situations involving evaluation of information against measurable or verifiable criteria.
* Physical Abilities:Tasks require the ability to exert very moderate physical effort in light work, typically involving some combination of stooping, kneeling, crouching and crawling, and which may involve some lifting, carrying, pushing and/or pulling of objects and materials of moderate weight (12-20 pounds).
* Sensory Requirements:Some tasks require the ability to communicate orally.
* Environmental Factors:Essential functions are regularly performed without exposure to adverse environmental conditions.

_______________________________________________________________________

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to this job.

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