Collections Counselor

1 month ago

Memphis, United States Shelby County, TN Full time

Position Summary

Works under general direction to prepare payment plans, provide information, support and counseling to debtors; prepare reports, evaluations, and documents on defendants and their cases.

Pay Grade: 41

Salary Commensurate with Experience and Education

Minimum Qualifications

100% -

1. Two (2) years of experience in data processing, statistical experience or closely related field; AND

2. High school diploma or possess a GED.

3. PROOF OF EDUCATION, TRAINING, AND/OR EXPERIENCE IS REQUIRED.

Duties and Responsibilities

1. Verifies, enters, and executes garnishments and levies on unpaid costs and judgments.

2. Collects and posts payments for court costs, garnishments, and executions.

3. Arranges installment payments with debtors.

4. Investigates delinquent accounts.

5. Transfers and updates information to include building cases and recording motions.

6. Reviews and assigns available court dates for motions.

7. Sets motions and notifies parties of court dates.

8. Researches and responds to inquiries from the public and from officers of the court.

9. Prints docket reports on older cases.

10. Calculates, prepares, and connects statements of due and unpaid court costs.

11. Transfers funds in and out of deposit, escrow, and judgment.

12. Assists with the training of new employees.

13. Performs other related duties as required or directed.

KSA's

KSAs -

1. Knowledge of laws, ordinances, rules, and regulations affecting the record-keeping operations of a department and skill in applying them.

2. Ability to plan, organize, and maintain an even flow of work.

3. Ability to maintain continuous mental alertness and reasoning ability.

4. Ability to spell, punctuate, and use grammar correctly.

5. Ability to deal courteously with the public and to resolve problem situations.

6. Ability to establish and maintain effective working relationships.

Disclaimer

This position is subject to a background check for any convictions that have a substantial relationship to potential job duties. Only convictions that are substantially related to potential job duties will be considered and will not automatically disqualify the candidate.

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