Library Clerk I

Position Overview

Libraries are the living rooms of the community. The ideal candidate understands that the library provides much more than books and that libraries are busy, vibrant community hubs connecting users with information and services. Do you have exemplary customer service skills and a passion for serving the community? We are looking for a library clerk who displays a high level of cultural sensitivity and can handle a high-traffic library with a wide range of user needs.

Are you interested in joining an innovative, fun, service-minded team? If you enjoy giving back to the community, cultivating a space for creative outlet, and helping others access a variety of information and resources in a welcoming environment, submit your application materials today The Wilsonville Public Library is searching for candidates with all of these attributes in addition to Spanish language skills. Please ensure you complete all sections of the application and answer all supplemental questions. Do not use "refer to resume" in the application.

This is an on-call position with variable hours. Weekday, evening, and weekend availability is desired.

Additional information regarding this position, including minimum qualifications and essential job functions, can be found below.

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The Library Clerk I performs direct public service and support functions for the library in its effort to provide informational, educational, and recreational resources and associated services to the businesses and citizens of the City of Wilsonville.

The Library Clerk I (On-Call) reports to the Library Supervisor.

Responsibilities

ESSENTIAL JOB FUNCTIONS

The following tasks are representative and not to be considered all inclusive.

* Library circulation functions
* Checks in and checks out books
* Places and processes holds on books
* Registers patrons
* Uses cash register for a variety of money transactions



Performs opening and/or closing proceduresGives basic assistance to library patrons in locating and selecting materials or in locating specific information in reference sources and other library materials, including use of online computer catalog terminalsLocates and processes requested items for loan to other librariesAssists with routine database maintenance, data entry, and preparation of library materials for circulation or withdrawalPerforms general clerical duties such as

* Filing
* Billing of delinquencies
* Word processing or typing
* Record keeping

Performs receptionist duties

* Answers telephones
* Makes short announcements over the public address system

Re-shelves books and other material and assists with keeping library materials neat and in order on shelves.May provide training and assign tasks to volunteersAssists with all types of library programs and activities

Customer Service Standards for Employees

These standards are to ensure the organization is focused on providing high quality service to the public and other employees. Employees are expected to meet these standards as part of their job responsibilities.

Communication

* Acknowledge customers when they enter a city facility by greeting them warmly whether in person, on the phone or in email.
* Gather necessary information to assist the customer. Where possible, handle issues/questions/requests without transferring customer to someone else.
* Seek out answers to questions first; if unsuccessful provide name/contact information of someone who can assist.
* Listen, understand, and clarify to gain in-depth understanding of the needs to ensure they are being met.
* Address difficult or contentious issues in a constructive manner.
* Be positive and enthusiastic when speaking with customers.

Respect

* Be courteous and polite.
* Treat customers with dignity and respect.
* Understand customer's expectations and treat them as a priority.
* Actively listen and give customer undivided attention.
* Appreciate differing perspectives, opinions, and needs.
* Demonstrate integrity and build trust through credibility, reliability, commitment, and ethical behavior.

Responsiveness

* Provide prompt and reliable service.
* Respond to phone/email as soon as possible.
* Follow through in a timely manner on commitments made to customers and provide estimated timeline for completion.
* Change voicemail and email when out of office/unavailable and provide alternate contact person for customers.
* Demonstrate a "can-do" approach.
* Exhibit problem-solving skills leading to sound judgment and quality decisions.

Complete other tasks as assigned.

Qualifications

Education: High school diploma or GED required. A Bachelor's Degree in related field desired.

Experience: Two years of general customer service and/or one year of public library experience desired.

* Spanish language skills desired.

Knowledge, Skills, &Abilities

* Basic knowledge of library procedures
* General knowledge of library functions and operation
* Ability to listen, communicate, and work effectively with patrons of all ages and within groups.
* Ability to interpret and apply department policies and procedures in making work decisions or in providing information to others
* Ability to communicate clearly in writing
* Skill with alphabetical and numerical sequencing
* Ability to maintain moderate physical stamina throughout the work day (standing, moving, light lifting of materials to upper shelves, twisting, and reaching; push, pull, lift and/or carry up to 50 lbs.)
* Basic computer skills
* Point of sale basic knowledge
* Ability to learn and use basic circulation system software, photocopy machine, telephone, fax machine, laminating machine, and cash register