Client Services Associate

3 weeks ago

Hawaii, United States TransPerfect Full time

TransPerfect Is More Than Just a Job…

Our greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that. Each of our 100+ offices has its own individual identity, and each also has its own unique rewards.

The position of the Client Services Associate is responsible for serving as the first level of support to existing clients, and managing and coordinating the completion of all language projects. This is a dynamic role where you work closely with the clients as well as the production teams to ensure the highest quality of standard for all language projects.

Responsibilities:

* Respond to client requests for new project initiatives through our centralized technology


* Collaborate with various members of the production team to assess the scope of work and produce cost and timeline estimates for translation projects and requests


* Initiate all project related work by providing detailed budget, schedule and instructions to the project team and by anticipating pitfalls or potential roadblocks to successful completion


* Ensure that any pitfalls are addressed and resolved with the client before being submitted to the production team


* Where applicable, initiate some project specifics to set the production team / individual project up for success


* Take a proactive role in learning about clients' industry, business needs and company culture, educating the project team, and providing a high level of service


* Monitor and communicate project progress, ensure strict adherence to deadlines and budgets and ultimately produce high quality deliverable


* Serve as the central point of contact for and liaison between external client contact and internal production staff


* Set and fulfill client expectations


* Comply with all ISO regulations, processes and procedures


* Potentially trouble-shoot problem projects


* Understand and abide by individual project instructions and effectively communicate to the production team


* Investigate client complaints where applicable


* Discuss issues with clients and production staff and creatively problem solve to alleviate issues


* Complete all other tasks as assigned by a manager



Required Skills:

* Experience in customer service


* Excellent problem solving and analytical skills; must be able to take active measures to solve problems and commit to a high level of service


* Effective time management and ability to multi-task in a fast-paced environment


* Excellent written and verbal communication skills in English


* Ability to work well with people from a variety of different backgrounds and cultures, work independently and as part of a team


* Experience coordinating projects and assignment of resources a plus



Required Experience and Qualifications:

* Minimum Bachelor's degree or its equivalent


* Strong MS Office/computer skills



Desired Skills and Experience:

* Knowledge/fluency of a second language


* Experience coordinating projects and assignment of resources a plus

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