00500282 - Client Advisor

2 weeks ago

Crown Point, United States Franciscan Ministries Full time

Full time Client Advisor with benefits. Evening Position Monday - Sunday 4:00 PM - 12:30 AM

St. Jude House is a non-profit, 40-bed shelter in Crown Point, Indiana, providing comprehensive services to domestic violence victims and their dependent children. A leader in outreach and community awareness, St. Jude House also provides training with law enforcement, medical/health professionals, social service providers, businesses and schools regarding domestic violence prevention.  Duties and Responsibilities: Assists residential clients with daily needs, as requested. Provides appropriate forms to clients, including but not limited to transportation requests, sharing room, and overnight requests.  Distributes toiletries and supplies, assists with phone calls, checks the clients daily job tasks.  Engages in crisis intervention and completes crisis call logs with caller information for future intakes, support groups, and any outside referrals for services. Performs conflict resolution with clients. Documents all client interactions on appropriate logs or forms including associate daily activity logs, session notes and incident reports. Completes initial intake as necessary and orientates new clients to shelter policies and procedures in accordance with the client handbook. Assists clients in exiting the shelter through established procedures including all required paperwork. Completes daily checklist for shift worked, including updating statistical information and reports such as crisis calls, intakes client exit summaries and other necessary reports. Enters client detail data, census statistics, program statistics, fundraising activities and various other data into the database/software program. Routes information electronically or manually as determined by established process.  Ensures information is sent and retrieved according to established procedure. Assists with historical data reporting as requested by Administration.  Required Skills and Qualifications: High School Diploma or GED equivalent One (1) year of customer service experience Prior experience working with a diverse population Bachelor’s degree in Psychology, Sociology or other related field, preferred Experience with Domestic Violence population, preferred   Are you ready to write the next chapter of YOUR story?  DFWP/EOE/e-verify   Company: Franciscan Ministries"



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