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Client Success Specialist

2 months ago

Terrell, United States EMERGICON LLC Full time
Do you thrive on building relationships and providing exceptional service? If so, our Client Success Specialist role may be the perfect fit for you. As a valuable member of our team, you will have the opportunity to work closely with clients, understand their needs, and ensure their overall satisfaction. Your passion for customer service and dedication to helping clients succeed will make a significant impact on our team and the clients we serve.

The Client Success Specialist isresponsible for day-to-day client interactions and account management withinthe Client Success Department.

ESSENTIAL DUTIES ANDRESPONSIBILITIES

  • Promptly and effectively respond to client inquiries via email, phone and internal communication software.
  • Ensure that timely and appropriate actions are taken to resolve client issues and concerns.
  • Coordinate activities between departments on client's behalf.
  • Monitor monthly financial reports while managing error resolution options.
  • Notify teams of client anniversaries and renewal dates monthly.
  • Attend weekly internal meetings.
  • Other job-related duties as assigned.

KNOWLEDGE AND EXPERIENCE REQUIRED

  • HS/GED required, associate degree in business or related field preferred
  • At least two (2) year's customer service experience
  • Must be organized and detail oriented
  • Ability to multitask and complete projects within assigned deadlines
  • Intermediate experience with Microsoft Excel, Power Point, and Word
  • Professional email/phone skills with the ability to communicate clearly and professionally
  • Excellent grammar and punctuation skills
  • Computer literate

Emergicon requires satisfactory pre-employment background check and drug screening.

EMERGICON LLC is an EEO employer - M/F/Vets/Disabled

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